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Airport Agent - Customer Service HUB Admin ID-17730

About the position

Envoy Air is seeking detail-oriented and organized individuals to join our team as Airport Security Badge Processors. In this role, you will be responsible for receiving, processing, and evaluating airport security badge applicant information. This includes reviewing identification and immigration status documents, ensuring that applicants meet all federally-mandated airport badging requirements, and processing airport security badges accordingly. You will perform Criminal History Records Checks (CHRC) and Security Threat Assessments (STA) for applicants, verifying current badge holders through the Rap-Back program. Additionally, you will be responsible for fingerprinting applicants using the Automated Fingerprint Identification System (AFIS) and reviewing results from the TSA and FBI. Your role will also involve tracking applicants who fail to complete a STA or CHRC successfully, revoking access to badge holders when necessary, and coordinating TSA-required security training classes for badge holders. You will respond to routine requests for information regarding the ID badging process, security requirements, background investigations, and training requirements. Auditing staff, tenants, and companies to verify vehicle permits and security badges will also be part of your responsibilities, along with maintaining records in compliance with TSA regulations. You will assist with audits conducted by TSA and other governmental agencies, ensuring that all processes are followed accurately and efficiently. In addition to these essential duties, you may assist with the coordination of airport special events and hiring events, providing administrative support as needed in other areas. This position offers a unique opportunity to work in a dynamic environment where you can contribute to the safety and security of airport operations while developing your career in the airline industry.

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Responsibilities

  • Receives, processes and evaluates airport security badge applicant information.
  • Reviews identification and immigration status documents; processes airport security badges after ensuring applicant has met all federally-mandated airport badging requirements.
  • Performs Criminal History Records Check (CHRC) and Security Threat Assessments (STA) for applicants.
  • Verifies current badge holders are authorized through the Rap-Back program.
  • Fingerprints applicants using the Automated Fingerprint Identification System (AFIS) for electronic transmission to the approved channeler; reviews results from TSA and FBI.
  • Tracks applicants who fail to successfully complete a STA or CHRC, or are disqualified.
  • Reports to Airport Security Coordinator (ASC) and revokes access to badge holders if necessary.
  • Tracks associated costs/charges of applicants.
  • Coordinates TSA required security training classes for badge holders.
  • Responds to routine requests for information concerning the ID badging process, security requirements, background investigations, and training requirements.
  • Audits staff, tenants, companies, to verify active, inactive, and unaccounted for vehicle permits and security badges.
  • Files and maintains records according to Airport's policies and procedure and in compliance with TSA regulations.
  • Assists with audits conducted by TSA and other governmental agencies.
  • Assists with the coordination of airport special events.
  • Assists with the coordination of hiring events.
  • Provides Administrative support as needed in other areas.

Requirements

  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this position
  • Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
  • Flexible to work additional hours with short notice when operationally necessary
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
  • Must be customer focused, detail oriented, and interested in the airline industry
  • Must be comfortable working with computers and ability to learn new computer programs
  • Must be able to read, write, fluently speak, and understand the English language
  • Possess the legal right to work in the United States
  • Demonstrated ability to communicate verbally and in writing
  • Strong organizational, interpersonal, negotiation, and leadership skills preferred
  • Above average attendance preferred
  • Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
  • One year of customer service experience preferred
  • Prior training and/or curriculum development experience preferred
  • Experience using Word and Excel preferred

Nice-to-haves

  • Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
  • One year of customer service experience preferred
  • Prior training and/or curriculum development experience preferred
  • Experience using Word and Excel preferred

Benefits

  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)
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