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American Express Virtual Assistant ( Work At Home ) ? Apply Now ID-15912

American Express as a Virtual Assistant and enjoy the convenience of working from home. As part of our team, you'll have the opportunity to provide exceptional customer service while maintaining a flexible schedule. Apply now to embark on a fulfilling career with a globally renowned company. Don't miss this chance to be part of an innovative and dynamic work environment. Apply today and take the... first step towards your work-at-home journey with American Express.

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Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat, delivering world-class service that exceeds customer expectations.

Assist card members with account inquiries, transaction disputes, billing issues, and other service-related matters.

Educate customers on the benefits of American Express products and services, helping them maximize their membership benefits.

Proactively identify and resolve customer concerns, ensuring a seamless and positive experience.

Utilize various software applications and tools to access customer account information, process transactions, and update records accurately.

Collaborate with cross-functional teams to address complex customer issues and escalate unresolved matters to the appropriate channels.

Stay informed about American Express products, policies, and procedures to provide accurate information and guidance to customers.

Qualifications:

Previous customer service experience in a call center or virtual environment preferred.

Excellent communication skills, both verbal and written, with a professional and friendly demeanor.

Strong problem-solving abilities and the ability to navigate through challenging situations with empathy and patience.

Proficiency in using computers and familiarity with basic software applications.

Ability to work independently with minimal supervision and adapt to changing priorities.

Availability to work flexible hours, including evenings, weekends, and holidays, as needed.

High school diploma or equivalent required; higher education or relevant certifications a plus.

Benefits:

Competitive hourly wage with performance-based incentives.

Comprehensive training program and ongoing support to help you succeed in your role.

Flexible work schedule with the convenience of working from home.

Opportunities for career advancement and professional development within American Express.

Access to a wide range of employee benefits, including healthcare, retirement savings, and employee assistance programs.

How to Apply: Ready to join the American Express team as a Virtual Assistant? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and why you're the perfect fit for this role. We look forward to welcoming you to our team

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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