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Bloomingdale's Credit Customer Care Specialist - Hybrid Flex Late Shift with weekends ID-18437

About the position

As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email. You will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.

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Responsibilities

  • Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
  • Respond to customer inbound calls, chat, or email in an efficient and friendly manner, conveying empathy for customer friction points.
  • Promote and communicate current sales and loyalty promotions.
  • Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
  • Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
  • Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
  • Maintain regular, dependable attendance and punctuality.
  • Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Requirements

  • Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
  • Strong communication skills, both written and verbal.
  • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Capability to approach business challenges and opportunities with creative, strategic, and technical thinking.
  • Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
  • Adaptable and able to adjust quickly to changing customer expectations and needs.
  • Ability to complete financial transactions accurately and proficiently.
  • Strong organizational skills to manage multiple tasks with moving parts.

Nice-to-haves

  • Enjoy meeting people, learning about them, and sharing information.
  • Empathic, patient, and professional while dealing with customers, especially in stressful situations.
  • Flexible and able to use sound judgment in ambiguous situations.

Benefits

  • An inclusive, challenging, and refreshingly fun work environment.
  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • Paid Time Off.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
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