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Central Selling Associate - Millwork (REMOTE)- EST & CST ID-19969


Essential Functions:
•    Works within system-based work queue to identify activities ready for review.
•    Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
•    Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.

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•    When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
•    Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
•    Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
•    Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
•    Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
•    Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
•    Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
•    Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers
•    Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
•    Demonstrates sincere appreciation to customers
•    Listens to and responds knowledgeably and promptly to customer and employee questions
•    Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
•    Listens to, identifies, anticipates, and responds to customer needs
•    Follows-up with customers to ensure all order and project requirements are satisfactorily met
•    Serves as a point of contact on all designs and/or installs within department
•    Monitors order status of products and special orders and communicates updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed
•    Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
•    In addition to the above responsibilities, this individual is held accountable for other duties as assigned



Minimum Requirements:



•    High School or GED and    less than 1 year    of experience in a call center, office administrative, high-volume retail, service support, or similar work environment
Preferences:



•    Bachelor's Degree in a related field




Pay Range: $16.42 - $27.42 per hour





Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our
benefits page
.





Lowe's hourly
 

remote

 
associates cannot reside in Alaska, California or Hawaii. Lowe's salaried
 

remote

 
associates cannot reside in Alaska or Hawaii.
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