Content Processing Specialist (Content Moderator) ID-21731

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

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As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.

Summary of the Position

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.

Here’s What You Will Do:

•             Use our online platform to monitor content

•             Maintain constant communication with your shift manager to resolve any issues or questions

•             Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo

•             Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly

•             Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner

•             Work with various brands from different industries to detect, review and monitor all kinds of content

Here’s What You Will Need:

•             A High School Diploma or equivalent

•             A personal PC/laptop with a working webcam

•             General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)

•             A good working home environment with a stable internet connection

•             Must have experience in content moderation, Customer Service (non-voice), or social media/community management

•             Any form of experience in Social Media andmarketing is a plus!

•             The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.

•             Excellent communication skills in English, both written and oral. Additional languages are a PLUS!

The Perks BrickBrands Offers:

•             100% Remote position

•             Continuous learning experience & career growth opportunities

•             Offers competitive compensation based on location market rates

•             A great opportunity to work with some of the world’s coolest and most innovative brands

•             A welcoming environment where even your feedback and suggestions are all being taken into consideration

•             Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

 For those interested please send in your CV in English.

 

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