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Customer Service Representative-Bilingual Spanish ID -22881

About the position

As a Customer Service Representative-Bilingual Spanish, you will play a crucial role in supporting and building trust with our customers. Your primary responsibility will be to service their unique needs while also offering available products. This position is designed for problem-solvers who have a passion for helping others. You will receive comprehensive training that will provide you with a solid foundation of insurance knowledge, ensuring that you feel confident in serving our customers effectively. The role is remote, and you will be provided with the necessary computer equipment and in-depth training to succeed in your position. The company fosters a collaborative environment, which includes ongoing coaching and development to help you grow in your career. Preferred candidates will reside in the state of Colorado, as this position requires familiarity with the local market and customer base.

Responsibilities

  • Provide exceptional customer service to clients in both English and Spanish.
  • Assist customers with their inquiries and resolve issues effectively.
  • Offer available products and services that meet customer needs.
  • Maintain a high level of product knowledge to confidently assist customers.
  • Participate in ongoing training and development programs.
  • Collaborate with team members to enhance customer service delivery.

Requirements

  • Two years post-secondary education or higher.
  • In lieu of the above, a minimum of two years relevant work experience.

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Nice-to-haves

  • Fluency in both English and Spanish is preferred for bilingual roles.

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care.
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability.
  • Parental & family leave; military leave & pay.
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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