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Customer Service Representative - Full Time ID-17838

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

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Create what’s next with us. Let’s define tomorrow together.

Job overview and responsibilities:

We are currently seeking dynamic and highly motivated individuals to join our frontline team.

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to:

  • Assisting customers with schedules
  • Making reservations during irregular operations
  • Assisting customers at the airport lobby for check-in or the use of a self-check-in kiosk
  • Assisting customers at gate boarding process and monitoring hand-carry per FAA mandate
  • Assisting customers with baggage at the lobby counter & handle delayed baggage issues
  • Assisting arrival customers with a special service request or connection flight
  • Perform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:
  • Diploma holder or above
  • At least one year’s experience in customer orientated work
  • Excellent communication skills
  • Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
  • Must be legally authorized to work in Hong Kong for any employer without sponsorship
  • Must be fluent in English, Mandarin and Cantonese (written and spoken),
  • Must adhere to all operational, safety, service, and efficiencies standards
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
Preferred Qualifications:
  • Knowledge and experience in passenger check-in and/or ramp operations is an added advantage
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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