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Digital Customer Engagement Specialist ID-17345

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

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GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience.
What you'll do
  • Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events.
  • Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies.
  • Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions.
  • Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives.
  • Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects.
  • Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.

What you'll bring

  • Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment.
  • Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus.
  • Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS).
  • Detail-oriented with excellent analytical, organizational, and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment.
  • Experience with marketing automation tools and/or customer success platforms is highly desirable.

How GitLab will support you

  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Unlimited PTO (paid time off)
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget
  • Parental leave
  • Home office support


Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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