Director of Implementations ID-18674
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
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We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.
The Role
As the Director of Implementations at Abridge, you will lead the team responsible for successfully deploying and implementing Abridge products and services with our customers. Your team will be the primary point of contact for our valued partners and the driving force behind seamless project execution. As the leader, you will be instrumental in improving efficiency, standardization, and innovation in the implementation lifecycle.
What You'll Do
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Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability.
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Develop and refine scalable implementation processes to support our growing partner base
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Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives
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Establish and track KPIs for implementation success, including time-to-value and partner satisfaction
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Drive continuous process improvement, optimizing workflows and leveraging automation where possible
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Ensure the team maintains a customer-centric approach, aligning implementations with client goals.
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Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle
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Oversee the development of new implementation playbooks to support new products.
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Ensure excellent execution of new feature releases for our partners.
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Serve as an escalation point for the team to support in achieving expansion and satisfaction goals.
What You'll Bring
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10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech
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5+ years in a leadership role, managing and scaling implementation teams
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Proven track record of delivering successful implementations at scale
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Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations
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Excellent project management and stakeholder communication skills
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Experience using CRM and project management tools to drive efficiency and reporting
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Comfortable working in a fast-paced, high-growth environment with evolving priorities