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Fedex Remote Jobs Customer Service - Immediate Openings ID-16042

Fedex remote customer service jobs

Location: Distance (USA)
Company: Fedex
Job Type: Part -time
Schedule: Monday To Friday
Salary: $ 25 - $ 30 per hour

Job observation
Fedex is looking for dedicated and customer-centric persons to join our remote customer service team. As a remote customer service representative, you will handle the customer inquiry, provide assistance with shipment, and ensure a spontaneous service experience. It is a great opportunity to work with a major global logistics company enjoying the flexibility of working from home.

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No prior experience is required to help succeed in this role - you will be trained.

Company Overview
Fedex is one of the world's largest and most reliable logistics and delivery companies. With innovation, efficiency and commitment to excellent customer service, Fedex continues to add people and businesses globally. We are proud of promoting an auxiliary and inclusive work environment where employees have opportunities for career development and development.

Key Responsibilities
Handle inbound and outbound customer service calls and emails.
Help customers with tracking shipments, solving issues and processing claims.
Provide accurate and timely information about Fedex services and policies.
Basic customers redress concerns and increase complex issues as required.
Maintain records of customer interaction and transactions.
Provide excellent customer service following the company's standards.

Skills and qualifications
High school diploma or equivalent.
Strong communication and problem-solution skills.
The ability to do multitasks and work in a fast -moving environment.
Basic computer proficiency and familiarity with customer service software.
The ability to work independently with minimal supervision.
No prior experience is required - training is provided.

Benefits
Competitive salary ($ 25 - $ 30 per hour).
Distance work flexibility with a structured schedule.
Payment Training and Career Development Program.
Health, dental and vision insurance (for eligible employees).
Payment time, holidays and staff discounts.
Opportunities for career progress within Fedex.

How to apply
Join Fedex and be part of a dynamic and customer-operated team. If you are ready to launch your career with a reliable global brand while working from home, submit your application today.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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