Lead Workforce Optimization Analyst (Remote) ID-23598

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

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If you are an Internal Candidate, please apply via our Internal Job Board. 

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
  • Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner - holding self and others accountable to meet commitments
  • Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring for a Lead Workforce Optimization Analyst. The Lead Workforce Optimization Analyst specializes in optimizing workforce strategies and enhancing operational efficiency through advanced staffing forecasts and workforce management innovations. This lead analyst not only delivers insightful data analysis and actionable recommendations but also excels in project leadership and management. They scope, prioritize, and align complex, cross-functional projects with organizational goals, ensuring resource optimization and timely delivery. By facilitating effective stakeholder engagement and managing competing demands, this role drives the adoption of best practices in data visualization and analysis. The ideal candidate seamlessly integrates strategic planning with day-to-day operational demands, excelling in mentorship and innovative problem-solving.

Responsibilities

  • Design, develop, and implement scalable solutions, methodologies, and toolkits to streamline data integration and analysis processes. Establish and refine best practices for enhancing data quality and infrastructure, and create reusable frameworks that drive efficient and consistent analysis. Collaborate with cross-functional teams to address analytical needs and innovate solutions that align with strategic objectives.
  • Provide actionable insights to support critical business decisions and major projects by analyzing complex operational issues, proposing innovative solutions, and influencing senior leaders.
  • Establish team standards for best practices in data visualization, enabling the team to deliver insights in visually compelling and easily interpretable formats. Partner with cross-functional teams to ensure tools are optimized to meet evolving business needs.
  • Lead stakeholder management efforts by building strong relationships with key stakeholders, understanding their needs, and ensuring alignment between stakeholder expectations and project or organizational goals.Serve as a primary point of contact for senior leadership and external partners to communicate insights and recommendations.
  • Lead and execute strategic initiatives by aligning departmental objectives with overarching organizational goals, ensuring measurable outcomes and long-term impact.
  • Mentor and guide junior analysts by providing technical expertise, sharing best practices, and fostering professional development to build team capabilities and ensure high-quality analytical outputs.
  • Scope, prioritize, and lead complex, cross-functional projects, aligning them with broader organizational objectives and facilitating resource allocation. Ensure timely delivery while managing competing demands and understanding upstream/downstream impacts.
  • Develop and continuously refine forecasting models and staffing strategies to support both front office (Member Support) and back office (Member Administration) teams, ensuring optimal resource allocation and operational efficiency.
  • Lead projects focused on monitoring workforce behavior, driving efficient staffing, adherence, utilization, and productivity. Manage staffing levels against capacity planning metrics, aligned with Department Directors and Operations leadership.

Experience

  • Strong project management experience, including scoping and leading complex, cross-functional initiatives from strategy to execution
  • Demonstrated ability to communicate complex insights clearly to senior leadership and influence decision-making through storytelling and data visualization
  • Experience mentoring or leading analysts, with a passion for coaching others and cultivating high-performing teams
  • Technical fluency in tools such as SQL, Looker, Tableau, or similar, with experience building reusable frameworks or toolkits for scalable insights
  • Strong stakeholder management skills with the ability to align diverse perspectives and manage competing priorities to drive strategic outcomes
  • Track record of developing and implementing best practices for data quality, infrastructure, and analytical consistency
  • Advanced analytical skills with the ability to build, evaluate, and improve forecasting models and staffing strategies across multiple operational functions
  • Experience in workforce management or capacity planning, ideally within high-volume service or support environments
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...