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Manager Provider Relations ID-21487

The Manager of Provider Relations, Provider Network Solutions (PNS) is responsible for overseeing and developing a team of Provider Relations Representatives I's and/or II's to ensure effective provider engagement and support across all lines of business. Reporting to the Director of Provider Relations, this role plays a critical part in educating, motivating, and managing relationships with external healthcare providers, contributing to the strategic goals of both the Provider Network Solutions division and the broader Blue Cross Blue Shield of Kansas (BCBSKS) organization.

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Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

 

Why Join Us?

  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
  • Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
  • Family Comes First: Total rewards package that promotes the idea of family first for all employees.
  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.

 

Compensation

$130,800 - $155,000

Exempt grade 19

  • Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

 

What you'll do

  • Lead, mentor, and coach a team of Provider Relations Representatives to achieve department objectives. Foster an environment of collaboration, growth, and continuous improvement.
  • Serve as a point of escalation for complex issues that may arise with providers, offering solutions and facilitating timely resolutions. Ensure clear and open communication between the provider network and internal stakeholders.
  • Develop and maintain BCBSKS network of in-network providers for all lines of business.
  • Develop and track key performance indicators (KPIs) to measure the effectiveness and productivity of the team. Continuously identifying areas for improvement and implement strategies to enhance team performance and provider satisfaction.
  • Instructs provider relations representative in communication and contract work necessary for orientation/education for in-network providers for all lines of business currently contracted for.
  • Contribute to the long-term growth and direction of the Provider Network Solutions division, working on projects and initiatives that improve network quality, provider experience, and overall operational efficiency.
  • Field activity priorities related to provider education, conflict resolution, contracting and credentialing.
  • Selects, trains and develops provider relations staff. Evaluates their potential and improves their performance through counseling, training, delegation, and mutual planning of their activities.
  • Coordination and general direction of written communications and educational materials to assure accurate claims coding by providers.
  • In collaboration with the other Provider Relations Managers and the Manager of Training and Education, develop innovative methods and materials such as brochures, audio-visual presentations, posters, manuals and guides to make educational programs and recruitment of in-network providers more effective.
  • In collaboration with the other Provider Relations Managers and the Manager of Training and Education, implement and participate in training programs to improve the effectiveness of field staff.
  • In collaboration with the other Provider Relations Mangers and the Director of Provider Relations, discusses medical, financial and administrative policy matters as they impact the provider network.
  • With the collaboration of the other Provider Relations Managers and PNS Operations, provides direct input into the development of policies and procedures for the implementation of provider contracts and needed policy memo changes that needed to be completed and communicated. Including annual mailings of reimbursement and incentive program changes.
  • Assists with field utilization review activities by directing field representative contacts and/or personal provider contacts when applicable.
  • In collaboration with the Manager of Credentialing, conducts the credentialing office site assessment visitation program (as applicable), and obtaining delinquent credentialing materials and other activities related to participation as assigned.
  • As directed, interacts cross-divisionally with all levels of management and represents provider relations on corporate issues requiring committee assembly and action.
  • Participates in assigned liaison meetings as needed.
  • Overseeing potential provider negotiations impacting provider reimbursement rates with administration when establishing provider networks or specialty contracting in Kansas and counties contiguous to the state. Additionally ensures an effective working relationship is established and maintained with the providers within approved budget limits.
  • Organizes and plans special projects as directed by the director of provider relations.
  • Evaluating staff workload and potential expansion opportunities and make recommendations to the Director, provider relations concerning the hiring of needed personnel. Directly responsible for hiring activities.
  • Regularly attends and represents BCBSKS in external community events and programs.
  • Must be accessible via text, voice and/or email, and be available to respond timely during non-working hours as scheduled and needed.

 

Knowledge/Skills/Abilities

  • Requires extensive travel across the state including overnight stays to attend and conduct provider meetings. Travel can encompass up to two nights per week.
  • Requires valid Kansas driver's license.
  • Must be able to maintain confidentiality.
  • Regular and predictable attendance is an essential job function as defined by policy.
  • Must comply with implementing corporate information security policies, standards, and guidelines relative to access control.
  • Must follow URAC standards as required for essential job functions.
  • Proven analytical and critical thinking skills with implementation skills where goals and the strategy are identified.
  • Must have the capability of understanding, embracing and demonstrating the company's core competencies and values of integrity, dependability, service, growth and progress, and courage.

 

What you need

  • Bachelor's degree in business administration, Healthcare Management, or related field preferred.
  • At least 6 years of experience in healthcare provider network management, operations, with at least 3 years in a face to face with providers supervisory role required.
  • Proven communication skills, with the ability to clearly articulate complex ideas and implement strategies to diverse audiences. Strong relationship building and managing experience.
  • High degree of human relations skills with the ability to speak and communicate effectively.
  • Knowledge of healthcare regulations, provider contracting, and market dynamics.
  • Understanding of business operations, financial management, and performance metrics in a healthcare context.
  • Understanding of healthcare regulations, provider contracting, and industry standards.

 

Benefits & Perks

  • Base compensation is only one component of your competitive Total Rewards package
    • Incentive pay program (EPIP)
    • Health/Vision/Dental insurance
    • 6 weeks paid parental leave for new mothers and fathers
    • Fertility/Adoption assistance
    • 2 weeks paid caregiver leave
    • 5% 401(k) plan matching
    • Tuition reimbursement
    • Health & fitness benefits, discounts and resources

 

Our Commitment to Diversity, Equity, Inclusion, and Belonging

 

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

 

We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

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9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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