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Part-Time Remote Patient Enrollment Specialist (Call Center)- Evening Hours ID-18060

COMPANY OVERVIEW:

At Holon Health, we are dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on community health, we strive to provide support and solutions that address the whole health needs of people with Substance Use Disorder (SUD). We help these individuals navigate chronic medical conditions, SUD, and Behavioral Health needs with a focus on prevention, integrative treatment, and recovery.

Holon Health’s initiatives develop, support, and maintain relationships with provider partners and community-based organizations to promote programs advocating long-term health and wellness for this complicated population. By acting as the first point of contact for the justice systems and programs with whom we partner, Holon Health provides timely and efficient brief interventions to better prepare patients to receive community-based services and engage in proactive, prosocial behaviors.

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POSITION SUMMARY:

Holon Health is seeking a dynamic and results-driven Remote Patient Acquisition & Enrollment Specialist to join our growing team. This role's main responsibility is to reach out to potential patients, educate them about our innovative programs, and enroll them in our services. The ideal candidate will have a strong sales background, excellent communication skills, and a passion for improving healthcare outcomes.

WHAT MAKES AN IDEAL CANDIDATE:

The ideal candidate at Holon Health is a dynamic individual who possesses meticulous attention to detail and excels as a team player. They possess effective communication skills, along with grit, tenacity, and resilience to navigate challenges. Demonstrating compassion and empathy, they approach interactions with sincerity and understanding. Additionally, their ability to inject a touch of playfulness adds a unique and positive element to the workplace. They exhibit relentless curiosity to understand the why, never relying on the shortcut of assumptions. Guided by a strong moral compass, they consistently strive to bring the wow factor to every aspect of their work.

SCHEDULE:

This is a fully remote role. The schedule will be part-time (approximately 20 hours per week) which will all take place in the evening. This is not an overnight role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Initiate outbound calls to potential patients.
  • Clearly and concisely explain our programs and services, addressing questions and concerns.
  • Guide potential patients through the enrollment process, ensuring accurate and timely completion of necessary paperwork.
  • Accurately input patient information into our internal systems.
  • Maintain regular follow-up with potential patients who either defer initial enrollment or do not answer initial outreach.
  • Monitor key performance indicators (KPIs) such as call volume, conversion rates, and patient satisfaction.
  • Adhere to all HIPAA regulations and company policies.

Requirements:

QUALIFICATIONS:

  • High school diploma or equivalent.
  • Previous experience in a call center or sales environment, preferably in healthcare.
  • Outstanding communication and interpersonal skills to effectively engage with individuals from diverse backgrounds in a judgment-free and culturally sensitive manner.
  • Strong listening skills and the ability to build rapport with patients.
  • Proficiency with technology, especially being able to operate in multiple system at one time.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

BENEFITS:

  • Competitive hourly base salary plus enrollment incentive bonus
  • Unlimited PTO
  • 401k with company match and immediate vesting
  • Ample room to grow, especially in a sales or operations-focused role
  • The unique opportunity to be a part of a growing company in its early stages
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