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Remote - Entry Level Customer Care Advisor ID-25193

Compensation

Independent contractor position with 100% commission-based pay. You determine your income based on your output. No salary, no hourly rate.

Position Overview

As a Customer Care Advisor, you’ll connect with individuals who’ve requested help understanding their coverage. You’ll walk them through their benefit options and help them get set up—all through virtual consultations.

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Company Overview

Lloyd Business Services is a leading name in the life and supplemental benefit space. Since 1951, we’ve supported the working class through exclusive partnerships with over 40,000 unions and organizations, including the NFL, NBA, and MLB. We currently cover more than 5 million lives and maintain $58.9 billion in active benefits. With an A+ Superior rating from AM Best and a top-tier ranking on Forbes’ Happiest Places to Work, our agency has built a foundation of growth, culture, and service excellence.

Daily Duties
  • Conduct virtual client meetings to discuss available plans
  • Offer recommendations and answer questions
  • Help complete applications and ensure proper follow-up
  • Maintain records and communication logs
  • Stay engaged through optional coaching sessions

What’s In It For You

  • Freedom to create your own schedule
  • Weekly commission-based income
  • Travel opportunities for top earners
  • Leadership coaching and growth paths
  • Clear training systems and virtual support

Who We’re Looking For

  • 18+ years of age
  • High school diploma or GED
  • Service-oriented with excellent communication
  • Tech-savvy and organized
  • Motivated by performance
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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