Remote Experienced BDC Sales Agent (Internet Sales) Toyota of Olympia

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At Toyota of Olympia, we are more than just a dealership - we are a team of real people committed to reshaping how our business is viewed across all aspects. Our mission is to prove that trust, integrity, and doing the right thing are the foundation of everything we do. We believe that when you act with integrity and prioritize doing the right thing every time, success and positive outcomes naturally follow.

By joining our team, you are becoming part of a culture built on process, structure, and accountability - principles that foster growth, stability, and success for every individual. We are dedicated to creating an environment where you can thrive, surrounded by the support, education, and opportunities needed to achieve your professional and personal goals.

Excellence is not just a goal but a shared commitment across our organization. We hold ourselves and each other accountable to the highest standards, empowering every team member to deliver their best work. Be prepared to work hard, embrace challenges, and be part of a team that celebrates your unique contributions while helping you reach your full potential.

Together, we are building a future where every interaction - with our customers and each other - reflects our commitment to authenticity, respect, and exceptional service. By joining Toyota of Olympia, you are not just taking on a job; you are embracing a mission to make a meaningful impact in everything we do.

Toyota of Olympia is a top-performing Toyota dealership committed to transforming the car-buying experience. Known for delivering exceptional customer service and consistently exceeding expectations, we believe the first interaction is just as important as the last. Our Business Development Center (BDC) is the engine behind our success-and we're ready to grow it with the best talent in the country.

Important Note: This is a remote position for highly experienced BDC agents located outside of our local Washington state market. We are not hiring locally for remote work. We are expanding our reach to tap into the best talent nationwide and are prepared to pay top dollar for true professionals.

Position Overview
We are seeking a seasoned, high-performing BDC Sales Agent to join our fast-paced, high-volume team-remotely. The right candidate knows how to manage large lead volumes, thrives on setting and closing appointments, and understands the automotive sales cycle from inquiry to showroom. You will be an integral part of our success, helping to increase appointment show rates, drive conversions, and ensure a seamless customer experience.

What You'll Do

  • Manage a high volume of inbound/outbound calls, emails, and texts daily.
  • Convert digital leads into confirmed sales appointments (in-store or virtual).
  • Deliver immediate and professional responses to all inquiries.
  • Build rapport, understand customer needs, and guide them toward the next step in the buying process.
  • Document all communications and follow-ups in the CRM with accuracy and detail.
  • Maximize lead engagement using proven appointment-setting and re-engagement strategies.
  • Stay current on inventory, incentives, and promotions to provide relevant and compelling information.
  • Collaborate with our sales managers to ensure smooth handoffs and customer satisfaction.
  • Maintain the highest standards of professionalism, efficiency, and communication.

What We're Looking For

  • Minimum 3 years of experience in a high-volume automotive dealership BDC or internet sales environment.
  • Proven success in setting, confirming, and converting appointments.
  • Exceptional communication skills-written, verbal, and over the phone.
  • Experience handling objections and overcoming hesitation with confidence.
  • Highly organized and self-motivated-able to manage time and tasks independently in a remote setting.
  • Proficient with CRM platforms, phone systems, texting platforms, and digital communication tools.
  • A true team player with the ability to thrive under pressure and meet aggressive goals.
  • Automotive industry experience is required.

What We Offer

  • Top-tier pay for top-tier experience.
  • Performance-based bonus opportunities.
  • Full remote flexibility-with consideration of your time zone and preferred schedule.
  • Health, dental, and vision insurance packages.
  • 401(k) with employer contributions.
  • Employee discounts on vehicles and services.
  • A team culture that values professionalism, accountability, and results.

To Apply:
We're only considering experienced, proven professionals who are ready to contribute from day one. If you're looking to join a winning team that rewards performance and operates with integrity, we want to hear from you.

The pay range for this role is:

40,000 - 80,000 USD per year (Remote)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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