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Remote Telephone Member Service Representative ID-25356

Remote - Telephone Member Service Representative

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

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Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We Give You
  • Competitive compensation with paid training
  • Open communication and an amazingly positive staff
  • Managers who value input from their employees—we believe in you!
  • A friendly, inviting work environment
  • Work that feels like a second home with family events hosted by Jovia!
  • Leaders who are involved, transparent and coach you
  • Professional development and a perfect atmosphere for learning
  • Fun social activities to nurture creativity and teamwork
  • Business casual dress with annual corporate gear allowance!
  • Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)
  • School Loan Repayment & Gym Reimbursement (Full Time employees)
  • Lots of growth and advancement potential
  • Estimated Salary Range for this position: $43,113 - $50,721
  • Jovia offers a variable compensation plan which allows employees an opportunity to earn up to $3000 per year, or $750 quarterly!
  • A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO !

What You Will Be Doing

  • Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to: Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information
  • Process and/or forward external payment requests from members
  • Assist with member live chats
  • Cross selling products and services
  • Meet & exceed all productivity, sales and quality goals

What We Need From You

  • College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.
  • Previous sales experience is preferred in the financial services industry.
  • Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality.
  • Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision.
  • Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months (6 months for part-time) of hire.

Work From Home Requirements

  • Internet speed of 100mbps or higher required (you can test this by going to www.speedtest.net)
  • Able to dedicate a quiet space for daily work that is free of sound interruptions.
  • All equipment will be provided by Jovia (Computer, Monitor, Headset)

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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