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Sales/ care Agent- Fulltime ID-19771

À propos de nous :
Heetch est la seule application de VTC visant à rendre la mobilité plus positive. Nous nous engageons pour une mobilité plus équitable avec la commission la plus basse du marché. Nous offrons un service professionnel et de qualité partout où nous opérons et incarnons une vision joyeuse, optimiste et culturellement pertinente. Nous croyons sincèrement que personne ne doit être laissé de côté et nous maintenons un équilibre entre des prix inclusifs pour les passagers et des revenus suffisants pour les chauffeurs.

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Lancée en 2013, aujourd’hui nous opérons en France, Belgique, Algérie, Angola, Sénégal, Côte d'Ivoire et Mali. Rejoignez notre équipe ambitieuse, déterminée à transformer le marché de façon durable !
L’entreprise possède des locaux dans chaque pays où elle opère. De plus, elle possède 2 “hubs globaux”, en Algérie (Alger) et en Espagne (Barcelone), où les équipes globales sont basées pour accompagner l’ensemble des marchés de Heetch (équipes Finance, People, Business Analysis, Growth, Product, etc.).
Dans le cadre de notre développement en Algérie, nous recrutons des profils hybrides Care & Sales pour rejoindre une nouvelle équipe dédiée à l’accompagnement de nos utilisateurs et à la croissance locale.
Côté opérations, nous voulons offrir un cadre de rentabilité sûr et flexible pour permettre à nos équipes de se concentrer sur la croissance. Cela passe par une bonne maîtrise de nos investissements (technologie, ressources humaines...) et le pilotage de notre croissance sur nos nouveaux marchés.

Nos valeurs
Make it happen : nous allons au bout des choses
Think different : nous remettons en question, créons, explorons
Be kind : nous nous soutenons les uns les autres
Play for the team : parce que l’aventure est plus belle ensemble

À propos de l’équipe:
Ton rôle :
Rattaché(e) au Département Sweetch, tu auras un rôle crucial en soutenant le département Care/Sales du siège et des pays européens. Tu travailleras en étroite collaboration avec les équipes opérationnelles pour fournir des analyses pertinentes et des recommandations qui les aideront à prendre les bonnes décisions commerciales.

Que vas-tu faire concrètement ?
● Répondre aux demandes des utilisateurs avec empathie, réactivité et efficacité (canaux : chat, email, téléphone)
● Identifier les besoins des clients et leur proposer les offres/services adaptés
● Participer à la conversion de leads et au suivi commercial
● Collaborer avec les équipes produit, ops et marketing pour faire remonter les feedbacks utilisateurs
● Contribuer à l’amélioration continue des process Care & Sales

Ce poste est fait pour toi si :

● Tu es curieux(se) et aimes comprendre les choses en profondeur en allant au contact des opérationnels (tech et business) et en faisant le lien avec la vision stratégique.
● Tu parles français et anglais couramment et tu es à l'aise pour travailler dans un environnement international.
Ce que nous offrons :
● Une opportunité unique de contribuer à la croissance d'une entreprise dynamique et en pleine expansion.
● Un environnement de travail stimulant avec des équipes passionnées et talentueuses.
● Des possibilités de développement professionnel et d'évolution au sein de l'entreprise.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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