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SITEL WORK FROM HOME REPRESENTATIVE JOB OPENING ID-16928

About Us:

At Sitel, we pride ourselves on being a global leader in customer experience management. We work with some of the world’s best-known brands to deliver exceptional customer service and support. Our team of dedicated professionals is committed to providing top-notch service and building long-lasting relationships with our customers.

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Position: Sitel Work From Home Representative

We are currently seeking enthusiastic and motivated individuals to join our team as Sitel Work From Home Representatives. In this role, you will be responsible for providing excellent customer service and support to our clients while working from the comfort of your own home.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone, email, and chat
  • Provide timely and accurate information to customers
  • Resolve customer issues and concerns in a professional manner
  • Upsell products and services to customers when appropriate
  • Adhere to company policies and procedures

Requirements:

  • Excellent communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • High-speed internet connection and a quiet workspace
  • Previous customer service experience is a plus

Benefits:

As a Sitel Work From Home Representative, you will enjoy several benefits, including:

 

  • Flexible work schedule
  • Competitive pay
  • Opportunities for advancement
  • Training and development programs
  • Supportive team environment
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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