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Solutions Engineer, Pre-Sales ID-19403

We function as a hybrid organization, actively hiring across North America. While we embrace remote work, we prioritize candidates who can frequently contribute from our San Francisco office.

You could work anywhere - so why Forage?

  • Build tech that matters. Play a direct role in putting food on the tables of millions of families, and help make grocery access more equitable through better payments infrastructure.
  • Join a rocket ship with purpose. We've grown revenue 100x in two years, with the capital, traction, and runway to keep going - all while staying mission-first.
  • Work with exceptional people. Collaborate daily with 'Foragers' from companies like Stripe, Instacart, Google, Affirm, Uber, and beyond - a tight-knit team with deep experience and low ego.
  • Disrupt a massive market. Help modernize a $100B+ system and shape the future of inclusive commerce as we scale toward a $1B+ business.
  • Accelerate your career. Thrive in a talent-dense environment backed by top investors in fintech (like Nyca, PayPal Ventures, and more), where ownership and growth are the norm.

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What we are looking for:

A Solutions Engineer (focused on Pre-Sales) with strong technical skills and excellent communication and interpersonal skills.  You will be responsible for designing technical solutions that meet the needs of our customers, and ensuring our customers successfully implement them to launch. You will be the critical link between our merchants' technical team and our Forage Engineering team.  You will work closely with our business development team, merchant operations, product managers, engineers, and customers to understand business requirements and identify appropriate technology solutions. 

Qualifications:

  • 5+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, or partner engineer).
  • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
  • Outstanding oral and written communication skills, comfortable explaining complex concepts to both technical and non-technical audiences
  • Experience in solving open ended fintech or payments business problems with a combination of technology and creative thinking
  • Experience working in the global enterprise sales cycles and driving measurable business outcomes for a customer
  • Experience in helping customers adopt and consume software, ideally in the financial technology space
  • Strong ability to use voice of the customer to inform thought leadership about product and operational changes 
  • Experience integrating a payments processor or other RESTful APIs into web or mobile applications
  • Familiarity with tools such as Figma and Postman.
  • Familiarity with programming languages such as Ruby and Python 
  • Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers

Key Responsibilities:

  • Support our Business Development team throughout sales, ensuring that customers clearly understand and have a positive experience with Forage's products and services. This includes conducting product demonstrations, creating proposals and technical documentation, and working with development teams to customize and configure software solutions.
  • Lead solution design and strategies to win deals with large enterprise businesses; conduct technical discovery workshops with prospects to understand requirements and use cases
  • Build trusted advisor relationships with customers by providing expert technical guidance
  • Support RFP responses by providing accurate technical content and solution architecture
  • Manage the technical integration process with large enterprise businesses, driving towards launches on specific timelines with urgency.
  • Collaborate with operations and technical teams to ensure successful launches and post-launching scaling, building a playbook to support as we learn and grow.
  • Collaborate with our technical writer to create and refine reference solutions and guides based on feedback from partners.
  • Collaborate with the engineering team to resolve complex technical issues
  • Collaborate with our product team and merchant operations team to develop custom solutions and integrations to address customer needs

Our Offer:

  • Your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is not included in these numbers and represents a significant part of your total compensation.
    • Compensation: $140k-180k USD base + equity + benefits
    • Meaningful work that makes a positive impact on our society.
    • 100% of Medical, Dental and Vision premium coverage for yourself and dependents.
    • Enjoy regular team lunches at our San Francisco and New York offices, fostering collaboration and connection over great food.
    • A fun and caring environment that prioritizes transparency, growth, and ownership.
    • A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.
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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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