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<span>Business Systems Support Specialist</span> ID-23026

About the position

The Business Systems Support Specialist position at the City of Chandler's Community Services Department, Library Division, focuses on providing front-line support for hardware and software issues related to department-specific systems. The role emphasizes customer service, teamwork, and collaboration, ensuring that staff can effectively utilize technology to serve the community.

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Responsibilities

  • Provide front-line support to department/division staff.
  • Resolve hardware and software related issues on department or division specific systems.
  • Maintain and troubleshoot computers, laptops, peripherals, and other related equipment.

Requirements

  • High School Diploma or GED with some college level coursework or technical training in a computer technology area.
  • 3 years of experience with systems and software support, and/or service desk experience with a variety of operating systems, software, hardware, applications, peripherals and problem resolution.
  • Valid Driver's License with acceptable driving record.

Nice-to-haves

  • Strong problem-solving and communication skills.
  • Proficient in computer operating systems, software applications, mobile devices, and peripherals.
  • Experience in system administration and user management.
  • Familiar with O365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, etc.
  • Experience with PowerShell scripting for automation and task management.

Benefits

  • Up to 8 hours paid time off annually to volunteer in the community.
  • 3 medical plans to choose from along with dental and vision coverage.
  • Accrue 130 hours paid vacation in your first year, eligible for use immediately following accrual.
  • Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual.
  • 12 paid holidays per year, plus Winter Break at the end of the year.
  • 100% city contribution match to Arizona State Retirement System.
  • City contributions of 1% gross wages per pay period to deferred compensation.
  • Robust Employee Wellness program with $350 incentive.
  • Professional development opportunities.
  • Tuition reimbursement up to $5,250 annually, $3,200 for part time employees.
  • Free Tumbleweed Recreation Center membership.
  • Flexible schedule/remote work options (when available).
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