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Specialized Transportation Service Assistant ID-22936

Description

 

The City of Detroit's Department of Transportation (DDOT) Customer Service Department is currently accepting applications for a Specialized Transportation Service Assistant (STSA). 

Under immediate supervision, working in a Call Center, the Specialized Transportation Service Assistant provides general and specific information regarding public transportation. 

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Examples of Duties

 

  1. Able to analyze possible route configurations utilizing computerized coach listings, maps and street directories to determine the most appropriate travel plan.
  2. Refer passengers to other transportation departments and community agencies when appropriate.
  3. Filing  Customer complaints concerns and comments and questions into the database from calls and emails.
  4. Capable of interpreting the Departmental Rules and regulations, Riders Rules of Conduct.
  5. Assisting customers with their request and inquiries about bus travel needs.
  6. Able to configure and provide alternate routes of transportation when current routes are unavailable.
  7. Capable of reading maps explaining bus travel directions, planning and routing trips for passengers using public transportation.
  8. Knowledgeable of Detroit’s Geography the public transit system and available neighboring transportation services.
  9. Assisting passengers with the use of public transportation.
  10. Answer calls and questions regarding the use of public transportation.

 

Minimum Qualifications

 

Completion of a High School Diploma or G.E.D.
 
One year of experience in providing customer service in a large urban transit system.
 
 
 
 

 

Supplemental Information

Evaluation Plan

  • Computer Assessment: 35%
  • Interview: 35%
  • Evaluation of Training, Experience & Personal Qualifications: 30%
  • Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
  • Veteran Points: 0 – 15 points
  • Detroit Residency Credit:   15 point
LRD 10/31/2024
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