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Technical Writer ID-25163

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

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Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use. The Technical Writing team manages the docs.gitlab.com site and its content, processes, and tooling.

As a Technical Writer at GitLab, you’ll collaborate with Engineers, who typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll collaborate with others across the organization to help them contribute to the documentation. You’ll be at the leading edge of DevSecOps while contributing to one of the world’s largest open-source projects and engaging with our wider community.

Have a read through this (or, some of - there's a lot!) to learn all you like about Technical Writing at GitLab.

What you’ll do  

  • Continuously improve GitLab documentation content in collaboration with engineers, product managers, and others.
  • Work on Quarterly OKRs that focus on making our docs site a world-class experience, such as rewriting our existing documentation to align with concept, task, reference, and troubleshooting (CTRT) topic types.
  • Peer review other writers' work.
  • Continuously improve team processes and style guides, as well as cross-functional efforts, such as the GitLab Handbook.
  • Take part in company-wide events such as reviewing merge requests for Hackathons.

What you’ll bring 

  • Must have demonstrated experience writing software documentation in a docs-as-code approach (this is a hard requirement)
  • Hands on experience with Git
  • Experience using AI tools in technical writing workflows
  • Experience working with CI/CD
  • Exemplary writing and editing skills
  • Experience working remotely, especially in collaboration with others across countries and time zones
  • Experience working in a highly collaborative environment

About the team

Thanks to our Transparency value, you can see what we are working on in our Documentation Roadmap epic. You can also listen to Technical Writing team members talking about what it’s like to be a Technical Writer at GitLab in this video. 

Technical Writer role discussion

How GitLab will support you

  • Benefits to support your health, finances, and well-being
  • All remote, asynchronous work environment
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and development budget 
  • Parental leave 
  • Home office support
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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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