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Utilities Director ($143,304 – $220,688) ID-23029

May 27, 2025

THE POSITION

The purpose of this job is to direct operations, maintenance and engineering functions of Water, Electric, Sewer, Stormwater, Solid Waste, and Railroad divisions within the Utilities department. The role ensures compliance with regulatory requirements to safeguard the health and safety of the community, maintains fiscal responsibility, ensures effective customer service, promotes employee safety and conducts long range planning.

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Essential Duties and Responsibilities

Collaborates with elected and appointed leaders to develop a strategic vision for the department; plans, organizes and directs the budget and capital plans, operations, policies and activities of the department.
Engages with the community to strengthen bonds, build public trust and enhance government effectiveness by fostering active participation and collaboration.
Supervises, manages and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
Serves as the Water & Light director as provided in the City Charter.
Oversees all phases of planning, operations, maintenance and engineering for Utilities department.
Ensures compliance with federal, state and local regulations.
Directs the preparation of the annual department budget and maintains accountability throughout the fiscal year.
Prepares memos, reports and presentations for City Council, Water & Light Advisory Board, and task forces. Attends meetings and serves as department representative.
Serves as utility subject matter expert to the city manager. Recommends adoption or amendment of ordinances and policies.
Directs long range and capital improvement planning.
Oversees preparation of specifications, requisition and maintenance of all department equipment, property, buildings and facilities.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.

Supervisory Responsibilities

Work requires managing and monitoring work performance of entire department including making decisions on hiring, firing, disciplinary actions, evaluating program/work objectives and effectiveness, conducting performance evaluations, and realigning work and staffing assignments, as needed.

Human Collaboration and Job Impact

This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction.

Interactions and communications may result in recommendations regarding policy development and implementation. May also evaluate customer satisfaction, develop cooperative associations and utilize resources to continuously improve customer satisfaction.
Interactions have significant impact on the organization in terms of time, money or public/employee relations.

Fiscal Responsibility

This section describes the accountability and participation if any, as it relates to the fiscal accountability within department or assigned area(s) of responsibility.

Position has major fiscal responsibility.

- Is responsible for department-wide financial decision. Assures that appropriate linkages exist between budget requests and departmental goals and objectives. Monitors budget plan and adjusts as necessary.

Minimum Qualifications – An Equivalent Combination of Education, Training and Experience Will Be Considered

Education and Experience

- - Bachelor’s degree in engineering, management, business administration or related field.
  - 9+ years of progressive experience in public utilities or related field.

Licenses or Certifications

- - Valid driver’s license.
  - Professional Engineer (P.E.) license preferred.

Knowledge, Skills and Abilities Which May Be Representative But Not All-Inclusive of Those Commonly Associated with This Position

Knowledge of:

City ordinances and state and federal laws and regulations governing utility operations.
The City’s Strategic Plan, utility financial management, rate design, cost of service and resource planning.
Operations, maintenance and construction practices for utilities.
General office practices and administrative procedures, records management and related administration techniques.
Managerial best practices and methodologies.
Business and management principles involved in strategic planning and resource allocation.

Skill in:

Collecting, organizing and analyzing complex and/or technical data.
Applying tact and resolving conflicts.
Communicating verbally and in writing to meet the needs of the audience.
Applying active listening and asking questions for understanding.
Monitoring and assessing the performance of employees or organizations to make improvements or take corrective action.

Ability to:

Exercise sound judgment in making critical decisions.
Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Build and maintain strong working relationships with stakeholders and the community.
Analyze systems and solve problems impacting utilities.
Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
Develop and implement policies.
Prepare and present reports.
Manage a budget and work within the constraints of that budget.
Effectively plan and delegate the work of others and to train and/or supervise the work of others.
Regularly use a computer, software, phone and related office equipment.
Focus on tasks.

Compensation

The salary range for the Utilities Director position will be $143,304 to $220,688, with the midpoint salary being $181,996. Attached is the 2025 benefit guide.

Residency

Residency in Columbia, Missouri, is preferred.

Background and Credit Checks

The finalists for the position will undergo background and credit checks that may include:

Criminal Records
Driving Records
Education Completion
Personality Profile Assessments

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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