Video Class Moderator & Community Engagement Moderator ID-18102
JOB DESCRIPTION – VIDEO CLASS MODERATOR & COMMUNITY ENGAGEMENT MODERATOR (REMOTE)
PLEASE READ TO THE END BEFORE APPLYING
If a great work culture is important to you and you want to be a part of an amazing team in the health and wellness space, read on!We are growing fast—one of Inc Magazine’s Fastest Growing Companies in 2022—and we are on a mission to create the kind of company your friends WISHED they worked for.
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At Influence Machines, we serve experts in North America with a proven track record of teaching and sharing their content, that we believe in, and who are frustrated, discouraged, and disillusioned by all the done-for-you promises and the insane amount of work it takes to be an online expert.
Please follow these steps to apply for this position:
Step 1 - Read the details, position overview, and requirements below.
Step 2 - Click the link below to answer a few questions with short video responseshttps://app.vouchfor.com/c/bA68sBQYa4
Step 3 - Please email a cover letter and copy of your resume to us at admin@influencemachines.com with the subject line “I’m your VCS Moderator!”
About Us
We are a fast-growing online business dedicated to helping online experts expand their impact and grow their legacy. Our team is passionate, supportive, and fully remote, offering a great work culture with the flexibility to work from anywhere, and unlimited PTO.
Our Mission
To impact the lives of 20 million people globally by 2030.
Our Core Beliefs
- Learning Embraces Mistakes
- Openness Begets Trust
- Respectful Candor Inspires
- Empowered Teams Succeed
- Systems Produce Quality
- Service Creates Happiness
- Contribution Beats Accumulation
Position Overview:
We serve a passionate and highly engaged community of students who practice Qi Gong through our Video Class Subscription (VCS) and other live virtual events.
Our community is unique—members wake up at 4 a.m. to join classes, tune in from canoes in the middle of lakes, and even practice Qi Gong in hospital parking lots while family members give birth. We’re committed to delivering them the best experience possible.
We are looking for a world-class Video Class Moderator & Community Engagement Manager who can seamlessly manage live classes, engage with students, troubleshoot tech issues, and enhance our students' experience in real-time.
Why Join Us?
- Be part of an award-winning, fast-growing company (Inc. 5000)
- Fully remote—work from anywhere!
- Work-life balance with unlimited PTO (if moving to full-time
- Be part of a mission-driven, values-oriented team
- Competitive pay ($20-$25/hour)
- Opportunity for career growth and full-time work
What You’ll Be Doing (Key Responsibilities)
As a Video Class Moderator & Community Engagement Manager, you will:
- Moderate Live Virtual Classes and Events
- Host and moderate 3-5 live video classes per week (via Zoom), ensuring a smooth and professional experience.
- Host and moderate up to 9 or more non-live virtual classes for students
- Provide real-time tech support, helping attendees resolve audio, video, and connection issues.
- Perform pre-class quality checks to ensure video, audio, and lighting are optimized.
- Help students navigate Zoom, locate class materials, and answer FAQs.
- Moderate chat discussions, engaging with attendees and fostering a welcoming community.
- Monitor real-time video and audio feeds and immediately flag issues with our on-site video crew.
- Community Engagement & Communication
- Manage and send class notification emails with schedules, Zoom links, and event details.
- Serve as the friendly, knowledgeable face of our live classes and community events, representing our company’s values.
- Provide prompt, personalized responses to community members during live events.
- Administrative & Technical Support
- Handle backend class setup and close-out for live virtual training sessions.
- Support real-time Q&A sessions and assist students in finding relevant products and services.
- Utilize tools like Slack, Asana, Google Workspace, and Zoom to manage tasks.
- Contribute to ongoing improvements in our live class experience.
Who We’re Looking For (Ideal Candidate)Must-Haves
- Tech-Savvy & Comfortable on Camera – You must have a strong and stable internet connection, a reliable webcam/mic, and a solid computer setup. You’re comfortable being on video and engaging with students live.
- Excellent Communication & Customer Service Skills – You can engage an audience, make people feel welcomed and supported, and handle tech troubleshooting with patience.
- Highly Reliable & Detail-Oriented – Our students depend on these live classes! You must be on time, prepared, and ready to ensure a smooth experience every time.
- Ability to Manage Multiple Tasks – You can balance moderating, tech troubleshooting, and community engagement all at once without getting overwhelmed.
- Passion for Helping Others & a Positive Attitude – Our students are dedicated to personal growth and wellness, and we need someone who shares their enthusiasm.
Bonus Skills (Preferred, but Not Required)
- Experience livestreaming on Twitch, Zoom, Facebook, YouTube, etc.
- Moderating live events, webinars, or online courses.
- Background in health, wellness, or Qi Gong (or a strong interest in it!)
- Familiarity with tools like Slack, Asana, and Google Workspace
Position Details
- Hours: Part-Time (20+ hours/week), with potential for full-time expansion.
- Pay: $20-$25/hour, based on experience.
- Location: 100% Remote. Work from anywhere with a strong internet connection!
- Schedule: Generally Monday - Friday but requires availability during scheduled live events on weekends.
- Unlimited Paid Time Off (PTO) to encourage work-life balance.
Benefits:
Health, Dental, and Vision Insurance
Life insurance
Unlimited paid time off
401(k) Plan with 5% Company Match
