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Virtual Solutions Engineer, Lisbon ID-25202

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

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Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Note: This role is based in Lisbon.

About the team

The Pre-Sales Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximum business value, fit-for-purpose solution design and adoption roadmap for our customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Who are we looking for?

Our Virtual Solution Engineers come from a wide range of backgrounds. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology and ambition to be as diligent and helpful as possible in supporting our Sales Organization to achieve their goals.

The range of products and solutions offered by Cloudflare is broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance, networking and security technology is required. The curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to be hands on. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare.

Role Responsibilities

Connecting with multiple stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support the Sales and Solution Engineering teams throughout the sales process by:

  • Performing research and analysis on current and prospective customers’ business and product usage;
  • Analyzing performance and security characteristics of both web and mobile applications;
  • Collecting internal competitive documentation about specific vendors and competitive products;
  • Building and delivering product demonstrations to prospective customers;
  • Responding to requests from the Solutions Engineering team in a timely manner.
  • Due to the global nature of this role, you may occasionally be required to work outside regular business hours (Monday to Friday) in order to service other geographical locations.

Ultimately, we’re committed to accelerating sales cycles and increasing win rates while increasing productivity and efficiency, through standardization and automation.

Examples of desirable skills, knowledge, and experience:

  • Graduates of technical, computer science or engineering or other relevant degrees.
  • 0 - 5 years of professional experience.
  • Understanding of “how the Internet works”, including high-level knowledge of internet protocols and the vendor landscape.
  • Programming and application development knowledge. Python, JavaScript, Bash experience is preferred.
  • Good communication skills. Ability to present in front of an audience.
  • Fluent at native level speaker (written & spoken) as below:

    • English (required)
    • One of the following: German, French, Spanish, Italian, any Nordics language or Arabic (required)

Bonus!

  • Previous experience in a customer facing consultative or support role.
  • Understanding of how customers make buying decisions and how to explain Return On Investment.
  • Knowledge of security products such as Bot Management and Web Application Firewalls (WAF).
  • Exposure to emerging technical landscape trends, e.g. SASE and Zero Trust.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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