Data Entry Question and Answer

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Remote Question and Answer

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Virtual Assistant Question and Answer

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Content Moderator Question and Answer

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Customer Service Question and Answer

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Video Game Tester Question and Answer

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Account Services Specialist ID-20386

About Crunchyroll

WE HELP EVERYONE BELONG. IT\’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it\’s powered by the anime content we all love.

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Join our team, and help us shape the future of anime!

Crunchyroll leads the anime distribution industry, delivering engaging content to audiences across streaming platforms, television, and home video. We\’re looking for a Content Servicing Specialist to join our dynamic team, ensuring content delivery to our fanbase.
About the role

As a Content Account Services Specialist, you will report to the Director of Global Account Services. We are considering candidates for our locations in Culver City, CA, and Dallas, TX.

In this critical role, you will ensure our fans can enjoy our award-winning content on the eagerly anticipated launch dates.

You will join a seasoned team within the newly formed Account Servicing department, focusing on service excellence and be the main contact for our licensees and vendors, working collaboratively with your teammates to provide exemplary service to our clients and fans.

Your unique background in media content servicing will bring valuable ideas and efficiencies to our workflow during this expansion phase. Success for the Account Services Team will be measured by on-time delivery, rejection rates, turnaround time for resolution, and the ability to positively improve the sales team\’s cycle through verification and setup of assets.
A day in the life of our Servicing Specialist

  • Content Assembly and Management:
    • Collaborate with other teams (production management, media operations, localization, program management, metadata, and creative) to ensure all video, audio, subtitles, closed captions, metadata, artwork, and avails are ready for program launch according to platform specifications.
    • Prequal Avails and Metadata to ensure proper launch on the 3P platform hosting the Crunchyroll App.
    • Maintain detailed electronic delivery sheets (EDLs) or fulfillment records for each project, including file versions, destinations, deadlines, and special requirements.
  • Technical Knowledge:
    • Use your extensive knowledge of Avails, and Avails to troubleshooting and triage.
    • Extensive knowledge of metadata requirements for streaming platforms, with the ability to effectively triage metadata issues that are reflected on the 3P partner site upon launch.
    • Stay updated on the latest content delivery requirements for 3P platform to ensure seamless onboarding.
    • Troubleshoot technical issues during content preparation or delivery processes.
  • Communication and Collaboration:
    • Communicate with internal and external partners regarding delivery schedules, specifications, and potential issues.
    • Keep records for all deliveries and rejections.
    • Work with the content delivery team to develop efficient workflows that improve the fulfillment process.

About You

  • 8+ years of experience in content fulfillment for streaming platforms, television, or home video distribution.
  • In-depth knowledge of Avails, metadata, streaming platform delivery requirements, digital video and audio formats, timed text assets, and secondary audio.
  • Thrive in an environment where you can solve problems.
  • Experience with content delivery systems and platforms.
  • Understand digital video and audio formats, codecs, and file specifications for multiple deliverables.

Join Crunchyroll and contribute to delivering exceptional anime content to fans worldwide. Apply now to be part of our innovative and passionate team!
Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.
  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
  • Service. We serve our community with humility, enabling joy and belonging for others.
  • Kaizen. We have a growth mindset committed to constant forward progress.
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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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