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Business Support Engineer, Messaging and Product Growth ID-21974

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.

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Business Support Engineer, Messaging and Product Growth Responsibilities

  • Partners with our Mobile Operator partners and SMS vendors to successfully integrate SMS solutions and ensure delivery quality is maintained.
  • Remotely supporting the deployments and testing of VPN connections, Header Enrichment and SMS Binds.
  • Provide support for a variety of scenarios like deploying and testing VPN connections, Header Enrichment, Special configurations, managing the technical relationship with the partners, providing technical support and handling service outages.
  • Provide continuous proactive and reactive technical support to Mobile Operators and SMS Vendors through a scaled ticketing system while ensuring a high level of satisfaction from our service.
  • Troubleshoot partners' technical issues in real-time in cooperation with their engineering and second level operations teams, while also working with our internal technical teams to resolve those issues.
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure all Mobile Operator integrations are highly available.
  • Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends).



Minimum Qualifications

  • Bachelor's degree ( or foreign degree equivalent) in Computer Engineering, Electronic Engineering, or a related technical field and 60 months of experience as a Support Engineer, Service Engineer, VAS engineer in a SMS hub provider or similar in the telecommunications space.
  • Requires 60 months of experience involving the following:
  • 1. Understanding of standard mobile operator infrastructure, capabilities and especially hands-on working experience with SMSC and SSL VPN
  • 2. Basic software debugging (eg: PHP, Python, C++ and /or GO)
  • 3. Understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model - IP, TCP, UDP, SCTP, HTTP, SMPP, GTP) with knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general and
  • 4. Communicating with technical and business audiences and writing technical documentation.
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