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Call Centre Representative – Remote in El Paso, TX ID-21001

Company: Indotronix International Corporation

Job description: Job Title: Call Centre Representative – Remote

Contract: 6-9 months contract

Remote work

Pay rate : $13:50 /hr on W2

IMPORTANT:

-Candidates should have stable internet connection at home only

– US Citizens only

– Remote position while current situation settles. Locals to El Paso may be required to work onsite eventually.

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Job profile should include the expectation of a remote workspace audit (via webcam or phonecam)

Inspection time less than 5 min

Skillset required:

Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.

Productivity Management:

Making outbound phone calls to our members and prescribers

Utilizing multiple software systems to complete Medicare Enrollment case reviews

Meeting or exceeding government mandated timelines

Complying with turnaround time, productivity and quality standards

Conveying resolution to beneficiary or provider via direct communication and professional correspondence

Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

Required Qualifications:

Ability to effectively communicate with members and prescribers while managing multiple software systems

Receptive to constructive feedback and flexible in adapting to change

Ability to effectively plan, prioritize, and organize time and workload

Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment

Proficient in navigation of multiple computer applications

Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

Ability to type more than 30 WPM Preferred Qualifications:

At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service

Six months of PBM/pharmaceutical related work strongly desired

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