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Client Services Consultant II Small Business Solutions ID-19999

About the position

Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.

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Responsibilities

  • Coordinates and executes the implementation of Group Insurance Policies
  • Coordinates and executes plan change requests and policy amendments
  • Coordinates and executes billing inquiries and policy related inquiries
  • Executes business testing scripts when new system capabilities are delivered
  • Assists with premium reconciliations
  • Acts as liaison between client and internal MetLife areas
  • Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
  • Ability to handle high transaction volumes on a daily basis
  • Assist with escalated inquiries

Requirements

  • 2-3+ years of experience
  • Ability to communicate clearly, timely and professionally both verbally and in writing
  • Ability to provide excellent customer service and relationship management
  • Ability to work in a team environment and assist other areas when needed
  • Participate in testing of new capabilities
  • Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
  • Proficient in Microsoft Office software (Excel, Word, PowerPoint)
  • AAS or BS preferred

Benefits

  • Comprehensive health plan that includes medical/prescription drug and vision
  • Dental insurance
  • No-cost short- and long-term disability
  • Company-paid life insurance and legal services
  • Retirement pension funded entirely by MetLife
  • 401(k) with employer matching
  • Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
  • Employee Assistance Program (EAP) and digital mental health programs
  • Parental leave
  • Volunteer time off
  • Tuition assistance
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