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[Hiring] Scheduling Access Rep @CHS Children's Hospital and Health System, Inc. ID-20089

Role Description

This role is an active member of the access team and works to welcome patient families to Children’s Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic.

  • Reports to the CMG Contact Center Supervisor
  • Collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes

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Qualifications

  • High school diploma or equivalent
  • Exhibits guiding behaviors that reflect Children’s values and support our mission and vision
  • Knowledge of medical terminology, medical menu software, medical billing, patient scheduling, and business office procedures preferred
  • Excellent interpersonal skills to assist patients, parents, physicians, and other staff
  • Good concentration skills to serve a variety of people in a fast-paced environment
  • Required flexibility to prioritize efforts to meet needs of patients, parents, physicians, and other staff
  • Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures
  • Ability to sit for extended periods while performing duties
  • May be required to stand for extended periods and lift up to 25 pounds
  • Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy

Requirements

  • Fully Remote Position
  • Hours: 7A-5:30P

Benefits

  • Equal opportunity / affirmative action employer
  • Commitment to creating a diverse and inclusive environment for all employees
  • Treats everyone with dignity, respect, and fairness
  • No discrimination against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law
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