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Commercial Strategy & Operations Director ID-20404

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

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Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

The Commercial Strategy & Operations Director will lead our commercial strategy team. Reporting to the CFO, the Director of Commercial Strategy & Operations will be responsible for developing and executing comprehensive strategies to drive revenue collection and increase efficiencies for the Revenue Cycle Management ("RCM") organization.

This person will be a liaison with our RCM teams to identify areas for operational improvement and design, implement, and monitor new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs as well as define new KPIs for RCM teams. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fast-moving, mission-driven organization.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

  • Lead the current Commercial Strategy team, owning the strategic roadmap, enabling the completion of key projects and achievement of goals. As needed, hire and onboard additional team members to support our growing initiatives and expand our capabilities.
  • Act as a liaison and partner to our RCM teams, supporting in problem identification through to post go-live implementation. Set up data tracking & monitoring to ensure compliance with new workflows, resolve pain points with rollouts, and propose fast-follow solutions to continually enhance team efficiency
  • Partner with our Finance teams on forecasting, budgeting, and ensuring alignment with overall company goals.
  • Help define long-term RCM team strategy including resource allocation and prioritization
  • Leverage our internal data reporting resources to create reporting & visualization tools to be utilized across individual RCM teams, Commercial Strategy / Finance, and executive leadership
  • Oversee payor & billing operational considerations for new product rollout

Requirements

  • Bachelor's Degree
  • 7+ years of relevant work experience
  • Experience directly managing a team
  • Natural leader with experience owning initiatives end-to-end
  • Exceptional communication, interpersonal, listening and relationship-building skills
  • Resourceful with a natural ability to problem solve
  • Proactive self-started and natural multitasker
  • Strong analytical capabilities; consulting or investment banking experience preferred
  • Passion for healthcare services
  • Microsoft Office proficiency—Word, PowerPoint, Excel
  • Experience with Salesforce, Tableau a plus
  • Meticulous attention to detail
  • Work authorized in the United States and native or bilingual English proficiency
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $167,000 and $215,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $201,000 and $258,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

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