Communications Manager, Selling Partner Trust Communications ID - 21547

Description

We're looking for a detail-oriented, customer-obsessed individual to conduct and evolve our global content management review processes. These processes exist to ensure compliance communications delivered to Amazon's selling partners are engaging, accurate, transparent, and delivered in a way that is empathetic and relevent.

Within the broader Selling Partner Trust & Compliance (SPTC) team, the Communications team works to ensure selling partners understand and engage with Amazon's efforts to create a trusted shopping experience and protect customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse. You will be joining a team responsible for communications review, auditing, quality, and deployment, working across a large and complex set of stakeholders worldwide. This candidate would help conduct content reviews necessary for teams to launch important initiatives, gather and classify learnings, and then develop scalable processes and mechanisms based on these learnings to help stakeholders improve content quality. The candidate is responsible for finding ways to improve efficiency and scope of content reviews, auditing, and revisions in ways that maintain or improve content quality, with consideration to how the content is deployed, to whom, and in what channels.

Key job responsibilities

Responsibilities

This individual will be responsible for both executing and innovating all processes related to existing and evolving bar-raising processes. Day-to-day responsibilities include:

  • Reviewing and bar raising communications
  • Developing and launching mechanisms to ensure stakeholders improve quality of communications submitted for bar raising, including considering how to effectively leverage AI tools
  • Copywriting and drafting new communications and templates for new use cases, or helping find the right words to navigate new requirements
  • Viewing selling partner feedback (via defect reports, escalations, etc.) and identifying gaps in our processes; continually improving communication guidelines and requirements, while communicating these changes in a scalable fashion
  • Managing stakeholders, understanding requirements and needs, setting expectations, and supporting stakeholder training
  • Improving existing templates and designing new templates and template requirements in response to stakeholder feedback, new policies or legal needs, or selling partner feedback
  • Overseeing template testing and launches;

Developing and managing string libraries and repositories

A day in the life

The nature of your day-to-day will evolve depending on where we are in the lifecycle of an initiative. You may spend your day focused on bar-raising related tasks (conducting reviews of content), on strategy-related tasks (such as reviewing insights with partners, investigating new capabilities and stakeholder needs). Some days may also be more focused on stakeholder management (developing reports, sharing progress updates, managing office hours, updating wikis, inputting into docs, having coffee chats, attending team meetings and offsites) or on career and personal development (trainings and mentoring).

About The Team

Our team values collaboration and individual ownership. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Basic Qualifications

  • 4+ years of professional non-internship marketing experience
  • Experience using data and metrics to drive improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience using Microsoft Excel to manipulate and analyze data
  • Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion

Preferred Qualifications

  • Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
  • Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2977721

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