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Customer Service Representative – $30- $40 hourly, Benefits, USA Only ID-17501

Summary Description:
The Customer Service Representative (CSR) position in Atchison, KS offers a competitive pay rate of $40 per hour, with flexible work from home options including early, evening, and weekend shifts. As a CSR, you will have the opportunity to engage, consult, and educate members and providers, addressing their unique needs and preferences. This role involves addressing both… basic and complex customer inquiries.

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Compensation and Benefits:
– Competitive hourly pay rate of $40
– Comprehensive benefits package including:
– 401(k) retirement plan
– Dental insurance
– Disability insurance
– Employee discount
– Employee stock purchase plan
– Health insurance
– Life insurance
– Paid time off
– Store discount
– Tuition reimbursement
– Vision insurance
Why you should apply for this position today:
– Competitive pay rate
– Flexible work from home options
– Opportunity to engage with and help members and providers
– Comprehensive benefits package
– Development opportunities through tuition reimbursement
– A team-oriented and supportive work environment
Skills:
– Excellent communication skills, both verbal and written
– Strong interpersonal skills for effective customer interaction
– Active listening skills to understand customer needs and concerns
– Ability to multi-task and handle high call volumes
– Proficient computer skills and ability to navigate various systems
– Problem-solving and decision-making abilities
– Knowledge of customer service principles and practices
Responsibilities:
– Address customer inquiries and provide accurate and timely information
– Assist with resolving customer concerns and issues
– Update customer records and documentation
– Follow established procedures and guidelines for customer service
– Collaborate with team members to achieve department goals
– Maintain a positive and professional attitude while interacting with customers
– Continuously improve customer service skills and knowledge
Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Familiarity with healthcare industry terminology is a plus
– Ability to maintain confidentiality and handle sensitive information
– Strong problem-solving and decision-making skills
– Excellent organizational and time management skills
Similar Occupations / Job Titles that would be a great fit for this role:
– Call Center Representative
– Customer Support Specialist
– Client Service Representative
– Member Services Associate
– Patient Services Coordinator
Education Requirements:
– High school diploma or equivalent
Education Requirements Credential Category:
– Not applicable
Experience Requirements:
– Previous customer service experience preferred
– Familiarity with healthcare industry terminology is a plus
Why work in Atchison, KS:
Atchison, KS offers a charming and welcoming community with a low cost of living. The city boasts beautiful parks, historical landmarks, and a vibrant arts and cultural scene. With affordable housing options and a small-town atmosphere, Atchison provides a great place to live and work. Plus, the opportunity for remote work allows for greater flexibility and work-life balance. Apply today to join our team in Atchison, KS and enjoy the benefits of this wonderful location
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