District Manager ID-20259
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
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Role
Responsible for the day-to-day activities of Network Construction and Operations within a geographic district. These district-based teams all perform their duties within the service territory and focus on delivering ubiquitous products and services that are consistent with all defined standard operating processes and procedures. Each district operates under a detailed capital and operational expense budget with objectives to manage within its limits to satisfy the financial targets of the business. The position will work with all Network Construction & Operations functional areas on improving the quality of processes, deliverables, and the end-to-end customer experience. Common activities will involve district data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each district team is expected to maintain open communication across all districts and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their district including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Responsibilities
- Manage the leaders for the district’s network construction & network operations -working where applicable with the District Director to help define and execute the district strategy as well as KPIs.
- Track and forecast operations Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance.
- Interface with and focus on the strategic growth and development of the district in partnership with the district sales leadership; and foster an environment focused on continued network growth and expansion
- This position will also monitor and analyze quality metrics across people, network deployments, process and technology, as well as participate in recommending and implementing changes based upon results.
- Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process.
- Collaboratively work with other cross functional members of the Operations, Engineering, and Sales teams
- Develop and manage the district CAPEX and OPEX budgets
- Overall responsibility for the district office environment with a focus and strict adherence to all work place standards and policies as well as oversight and compliance with all necessary safety programs and protocols for their teams and contractors
- Maintain quality service by understanding and enforcing organization standards
- Build company image by collaborating with customers and employees; enforcing ethical business practices
- If applicable, maintain district data for centralized functions such as fleet and inventory.
- Track organizational priorities, organize meetings and track action items and create reports, presentations, and other activities as dictated by the business
- Develop and coach both direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members.
Education/Certifications
- Bachelor’s Degree in Business or related field
- Master of Business Administration preferred
Experience/Minimum Requirements
- Minimum five (5) years of telecommunications experience or equivalent work experience required
- Minimum of two (2) years of profit/loss and/or financial reporting experience or equivalent work experience required
- Experience with Six Sigma, Lean Principles and/or PMP a plus but not required
Other Skills/Abilities
- Excellent leadership, interpersonal, verbal, and written communication skills
- Ability to lead geographically distributed team who are managing multiple projects and tasks across several areas within the district
- Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other business functions and engineering teams, including executive management
- The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology
- The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
- Proven people and project management skills
- Ability to diagnose work flow problems and institute remedies
- The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
Organizational Relationship
Reports to: District Director, Implementation & Operations
Title(s) of direct reports includes but not limited to: Operations Coordinator, Manager/Supervisor of Construction, Manager/Supervisor of Operations
Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Compensation
The pay range offered for this position is $133,500 - $183,500 annually/per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
