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Email and Chat Jobs from Home – No Phone, No Degree Needed | $25–$35/hr ID-21410

Job Title: Remote Support Agent – Email & Live Chat Only
Compensation: $25–$35 per hour, paid weekly
Location: Fully Remote – U.S. and international applicants welcome
Schedule: Flexible 4–8 hour shift blocks; 15–40 hrs/week
Experience Required: None – beginner-friendly
Education Required: No degree needed

Position Overview
Looking for email and chat jobs from home that feel like actual jobs—not gigs or surveys? This established digital services brand is hiring remote support agents to help customers entirely through email and live chat. No phones, no Zoom, no cold calling—just real, structured, written support work you can do from anywhere.

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You’ll respond to customer questions about their accounts, subscriptions, billing, and access issues. Everything you need to succeed is provided—including templates, scripts, and training. Whether you’re new to remote work or just want a quiet, focused job, this is a perfect fit.

Your Responsibilities
– Reply to incoming customer emails and live chat messages using a browser dashboard
– Assist users with billing questions, login access, product setup, and discount applications
– Follow response templates and knowledge base articles to stay accurate
– Escalate bugs or complicated issues to senior team members
– Log ticket summaries and apply tags per workflow
– Maintain a helpful, supportive tone in every message

Why You’ll Want This Job
You’re searching for email and chat jobs from home because:
– You want quiet, non-phone work you can do from anywhere
– You’re tired of fake listings and want something legit
– You need full flexibility to work mornings, nights, or weekends
– You’d rather type than talk—and you want to get paid hourly to do it

This role offers real structure, flexibility, and weekly pay—without calls, sales, or pressure.

Minimum Requirements
– Laptop or desktop with Google Chrome
– Internet connection of at least 10 Mbps
– Typing speed of 45 WPM or higher
– Written English fluency and attention to detail
– Self-motivated with the ability to follow instructions

Pay & Scheduling Info
Start at $25/hour
Eligible for raises to $30–$35/hour after 30 shifts and successful QA reviews

You’ll use a self-scheduling dashboard to select weekly shift blocks. Available hours include mornings, mid-day, evenings, and weekends. Minimum commitment: 15 hours/week.

Training Program
– 2 hours of video onboarding
– Practice with simulated tickets and chat sessions
– First live shift reviewed by QA
– Most hires begin working within 3–5 days

Example Work Session
You sign in at 8 AM. A customer emails asking how to download their course—you reply with a link and instructions. A live chat pops up with a billing question—you confirm their account and issue a correction. Another user asks how to apply a promo code—you respond using a saved reply. No phones. Just support.

What Team Members Are Saying
“I was looking for something quiet and real, and this job is exactly that. I type all day and help people—I don’t talk on the phone at all.” – DeShawn C., Atlanta, GA
“This was my first remote role and it was easy to get started. The training is solid and the support is great.” – Elena M., Dublin, IE

FAQs
Is this job phone-free?
Yes. All support is done via email and live chat.

Do I need experience?
Nope. We train everyone from scratch.

Do I need to be in the U.S.?
No. This job is available globally.

Apply Now – Real Work-From-Home Support Jobs with Zero Phone Calls
Click the Apply Now button to apply for one of the top-rated email and chat jobs from home. Start training this week, set your schedule, and start earning—quietly and confidently.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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