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Guest Experience Specialist / Front Desk ID-21267

About V/O: Value in Ourselves, VIO Med Spa, is a National, innovative and results-oriented aesthetics and wellness brand which operates in over a dozen states with 4 new locations in South Florida. Our highly educated and skilled team of providers offer the latest products and services that are designed to meet the diverse needs of our guests.
Whether it is Body Contouring, Skin Rejuvenation, Facials, Injectables, or Fillers, we are equipped to meet all our clients’ needs. Our promise is to deliver elevated medical aesthetic services within a luxurious welcoming environment and we want our clients to leave VIO Med Spa looking great and feeling amazing. And we would love to have you as part of our team.

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https://www.viomedspa.com

Responsibilities:

  • Greet and welcome clients with warmth and professionalism.
  • Assist clients in completing necessary paperwork and ensure all required information is obtained.
  • Schedule and manage client appointments efficiently, utilizing our spa management software.
  • Answer phone calls and respond to inquiries in a timely and courteous manner.
  • Provide information about our services, products, and promotions.
  • Maintain a clean and organized front desk area.
  • Collaborate with the spa team to ensure a seamless and enjoyable experience for clients.
  • Handle client concerns and issues with tact and diplomacy, escalating when necessary.
  • Help assist with social media content such as before/afters, IG Reels, Tik Tik, etc.

Qualifications:

  • Previous experience in a customer service or hospitality role required!
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of spa and wellness services is a huge plus.
  • Familiarity with spa management software is an advantage.

Working Hours:

  • Part-time position or full time hours based on business needs.
  • Weekend availability is required.
  • Operating hours: Monday to Saturday.

Salary:

  • Competitive hourly pay ranging from $17 to $22, based on experience.

How to Apply:

If you are passionate about providing exceptional guest experiences and thrive in a dynamic spa environment, we would love to hear from you. Please submit your resume on Indeed and we will reach out via email if you are an interview candidate.

V/O Med Spa Aventura is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Shift:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift

Experience:

  • customer service: 2 years (Required)
  • Med spa: 1 year (Preferred)

Work Location: In person

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