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High Touch Call Agent (part-time) ID-20570

We're Looking for a Part-Time High Touch Call Agent to Join our Team (remote)

About Live Your Message (LYM)

Hi! We're Live Your Message, and our mission is to get people so excited about changing their lives that they stop dreaming - and start doing. We do that with "Choose Your Own Adventure" online business education which makes it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact than they could alone.

We invented The Experience Formula, a cutting-edge new way of creating online courses that gets 10-30X more student success than normal.

Our secret? Ethically addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that's catching on fast.

As you can imagine, it's a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for four years in a row.

Our company has been growing and we're looking for a friendly and reliable High Touch Call Agent to welcome new students into our programs, ensuring they have an exceptional experience right from the start!

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What You'll Be Doing:
  • Kick off students' journeys with high-touch welcome calls that spark excitement, build trust and create a memorable first connection to our Momentum, X-Factor, Success School and EPM Anytime programs.
  • Bring our call scripts to life by guiding conversations naturally - making each student feel seen, heard and genuinely supported from the start.
  • Answer basic questions with confidence and direct students to the right resources so they always know exactly where to go for help.
  • Capture student feedback by taking quick, thoughtful notes after each call, so we can keep leveling up the student experience together.


About You:

  • You're an A-player, committed to excellence, and energized by being part of a high-performing team that loves what we do and who we serve.
  • You're a clear, upbeat verbal communicator with a genuine passion for making people feel seen, supported and empowered
  • You're organized, dependable and self-motivated, owning your commitments all the way down the line.
  • You have 2+ years experience in a customer-support focused role.


What You'll Need to Be Comfortable With:

  • Google Workspace - especially Sheets, Docs and Drive
  • Project management tools (we're on Monday.com)
  • Zoom for virtual meetings and calls


The Deets

This is a part-time position - approximately 6 hours per week - paying $500 per month. There will be opportunities for additional hours and pay during peak enrollment periods.

The role is 100% remote, but you need to be available to make welcome calls during "normal business hours" (approximately 9am to 6pm Pacific time, give or take two hours) regardless of the time zone you live in.

We'll provide training, support and the tools you need - you bring the heart and hustle!

By now you have a sense of who we are, what we do and the opportunity that awaits you. If this position is calling out to you, we want to hear from you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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