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Hybrid People Services Team Coordinator (Fixed Term) at Cloudflare ID-22467

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

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We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal 

This is a 12-month fixed term contract. 

About Us:

Cloudflare is a global leader in security with a focus on innovation, growth, and employee engagement. We’re committed to creating a work environment where every individual can thrive, feel supported, and contribute to the company’s success. We are looking for an entry-level People Team Services Coordinator to focus on processing global employee HR transactions for onboarding, basic compliance documentation and performing ad hoc auditing tasks for our organization to continuously improve our programs and ensure employees have a positive and impactful start to their careers with us. 

About The Team: 

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for an energetic and motivated People Services Team Coordinator who’s ready to help a rapidly growing organization scale with efficiency and operational excellence on the People Experience Team. The main function of the People Experience Team is to create and deliver a seamless and positive employee experiences. The People Experience team delivers employee support, operational excellence and compliance. 

About the Role: 

This is expected to be a year-long project to focus on processing employee documents during onboarding to ensure global compliance and provide employee support including conducting visual identification, auditing, manual data entry, processing sensitive materials, and data auditing. 

Responsibilities

  • Process global employee lifecycle transactions such as onboarding, transfers, organizational changes, and offboarding and ensuring high levels of compliance.
  • Maintain people data across People/Payroll systems and implement steps to ensure 100% data integrity, performing regular and ad hoc data audits.
  • Receive and respond to global employee inquiries regarding People and Payroll activities. Escalate issues to tier 2 subject matter experts as needed.
  • Act as a liaison on behalf of the employee and the People/Payroll departments to resolve issues.
  • Work autonomously and efficiently to ensure success of HR projects and operations
  • Utilize a professional and quality-focused approach to handle inquiries, ensuring confidentiality and protection of sensitive employee information.
  • Create and manage employee files and People/Payroll records, ensure all necessary documentation is captured and held in the appropriate places.
  • Help implement any necessary process changes and records administration to support compliance regulations.
  • Support the People Team with ongoing maintenance of electronic employee records and routine audits and other activities as required

 

Skills/experience

  • Experience with HRIS & ATS systems
  • Excellent verbal and written communication skills
  • Highly detailed and process oriented
  • Comfortable with large data sets and strong Excel/Google Sheets skills
  • Strong customer focus
  • Strong organizational, problem-solving and time management skills
  • Adaptability in a dynamic, fast-paced environment
  • Workday Experience required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...