Lead Quality Assurance Auditor ID-20836
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
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Job Description:
Job Summary
- Responsible for performing duties to meet Southwest Airlines requirement to comply with FAA 121.373 Continuing Analysis and Surveillance (CASS) program. This position will conduct audits to ensure the CASS program for monitoring the performance and effectiveness of the maintenance program is meeting requirements
Additional details:
- This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Performs surveillance to ensure that operational procedures are in compliance with SWA policies and procedures and regulatory requirements
- Performs in-process audits of aircraft maintenance documents (i.e., Airworthiness Directive (AD), Major Repair and Alterations, Required Inspection Items (RII), and Long Term Time Limited Deferral (LT TLD) work documents) to ensure compliance with SWA and Regulatory Requirements
- Evaluates and recommends improvements to business practices, processes and controls to address reported or unreported failures in compliance
- Acts as liaison by interacting, guiding and responding to Certificate Management Offices (CMO) or Flight Standards District Offices (FSDO) FAA inspectors during their on-site visits and inspections
- Maintains professionalism while conducting surveillance and interviews with Customers to become familiar with activities, procedures and controls within area to be audited
- Reviews business processes to identify potential risks or gaps within current processes and procedures
- Writes and distributes audit reports and audit summaries to internal and external Customers and where appropriate, provides recommendations for improvements or process changes to mitigate compliance risk
- Develops, Maintains, Coordinates and Facilitates Team Assignments/Team Assignment meetings
- Develops and Facilitates Team Audit Training, and mentors Team members in development of skills
- Analyzes and resolves complex audit issues and effectively attains conflict resolution in a timely fashion with little to no supervision
- Will be required to accomplish investigations, reporting and follow-up of non-compliance events found at AEMP, vendor, or SWA MX Location
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Expert knowledge of maintenance procedures outlined in the 14 CFR Part 121, SWA Maintenance Procedures Manual, and/or other Industry Standards( A4A, ARSA, etc)
- Working knowledge of the CAMP (Continuous Airworthiness Maintenance Program) and the CASS ( Continuous Analysis & Surveillance System) in a 14 CFR Part 121 environment.
- Requires excellent communication skills both oral and written
- Strong computer and software skills required (Excel, Access, PowerPoint); familiarity with data query or reporting tools preferred
- Ability to develop and facilitate presentations at monthly CASS Board meeting and/or other venues as needed
- Ability to influence outcomes at all levels of the organization
- Ability to anticipate and resolve problems, and able to address situations with conflicting priorities with professionalism
- Ability to prioritize work with multiple concurrent tasks, and meet timelines provided
- Ability to adapt and demonstrate a flexible approach and work style to meet changing demands, environments and circumstances
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far reaching knowledge in::
- Aviation maintenance environments
- 14 CFR Part 121 Air Carriers
- Aviation Inspection or Auditing
Licensing/Certification
- Required: Airframe and Powerplant Certificate or ASQ Certification
Physical Abilities
- Ability to access all industry environments, including restricted access areas requiring climbing, bending, kneeling and stooping
- Limited exposure to the fumes of fuels, oils and chemicals
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Able to travel with some overnight stays up to 40-60% of the time
- Travel on weekends may be required
- Must be able to perform audits during day, evening or night shifts
Pay & Benefits:
Competitive market salary from $116,350 per year to $129,300 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
- Potential for annual Profit-sharing contribution toward retirement -when Southwest profits, you profit***
- Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount doesn't guarantee employment for any particular period
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***Profit-sharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
