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Private Cloud Support Specialist (f/m/d) ID-20056

Job Description
Welcome to Hewlett-Packard/HP, a global leader in technology solutions and services. We are seeking a highly skilled and motivated Private Cloud Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical support and expertise for our private cloud solutions, ensuring the smooth operation and optimization of our clients' private cloud environments. Our ideal candidate is a customer-oriented problem solver with a strong background in private cloud technologies and a passion for delivering exceptional support to our clients. If you are driven, collaborative, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.

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Provide technical support for private cloud solutions to clients.
Troubleshoot and resolve technical issues related to private cloud environments.
Monitor and maintain the performance of clients' private cloud environments.
Collaborate with team members to identify and implement solutions to improve private cloud operations.
Communicate effectively with clients to gather information and provide updates on technical issues.
Ensure timely resolution of client issues and follow up to ensure customer satisfaction.
Stay updated on the latest private cloud technologies and industry trends to provide the most efficient and effective support.
Work closely with cross-functional teams to ensure seamless integration of private cloud solutions.
Create and maintain documentation for private cloud support processes and procedures.
Conduct training sessions for clients on private cloud technologies and best practices.
Continuously identify areas for improvement and make recommendations to enhance the private cloud support process.
Adhere to service level agreements and follow company policies and procedures.
Maintain a positive and professional attitude while delivering exceptional customer service.
Participate in on-call rotation and provide after-hours support when necessary.
Collaborate with the sales team to identify opportunities for upselling and cross-selling private cloud services.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

Minimum Of 3 Years Of Experience In Supporting Private Cloud Environments, Preferably With Experience In Hewlett-Packard/Hp Products.

Strong Knowledge Of Virtualization Technologies Such As Vmware, Hyper-V, Or Kvm.

Experience With Automation And Scripting Tools Such As Powershell, Python, Or Bash.

Excellent Troubleshooting And Problem-Solving Skills With The Ability To Quickly Identify And Resolve Technical Issues In A Fast-Paced Environment.

Required Skills
Security

Virtualization

Networking

Troubleshooting

server management

Scripting

Automation

Cloud Computing

Disaster recovery

Performance tuning

Monitoring

Storage management

Soft Skills
Communication

Conflict Resolution

Leadership

Time management

creativity

flexibility

Critical thinking

Teamwork

Adaptability

Problem-Solving

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