Quality Technician II ID-22037
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
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JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
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Career development with an international company where you can grow the career you dream of.
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Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
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An excellent retirement savings plan with high employer contribution
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Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
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A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
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A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Waukegan, IL location.
The primary focus of this position is to provide oversight and direct operations of the global process teams supporting the Order To Cash (OTC) functional area. The Business Process Manager will be responsible for definition and implementation of operational procedures and service performance improvements. This role leads the development of the business process design and implementation of business process standardization, harmonization and improvement programs (i.e., continuous improvement initiatives) within the respective functional process area.
Core Job Responsibilities:
Understand and drive the vision and strategy of their respective business functional area as follows:
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With the respective Global Process Owner (GPO), act as the global point of contact for their process and provide leadership for process area operations.
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Work collectively and collaboratively with global and regional teams within and across their functional area as part of a matrixed organization.
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Contribute to long range strategic planning by providing insight into process are growth projections and/or improvement strategies.
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Collaborate with ERP program team as needed to drive prioritization of initiatives and lead business process harmonization activities aligned to overall ERP strategy.
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Partner across global process functional teams and BTS/BSS teams to build and maintain strong working relationships across other organizations and customer base.
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Provide operational process support and expertise for M&A and divestitures.
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Lead and monitor continuous improvement initiatives related to respective functional process area including process standardization, simplification, and technology innovation.
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Develop baseline metrics and service level agreements (SLA) and key performance indicators (KPI) to measure effectiveness of deployment initiatives through the 30/60/90 post hypercare process.
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Support development and preparation of solid business cases for identified technology based continuous improvement initiatives helping to ensure the details are accurately captured in executive presentations outlining the business value for Abbott in alignment with the overall strategy.
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Be a trusted advisor to BTS leadership on respective functional process area.
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Work with BTS leadership to turn business objectives into actionable plans and deliver expected outcomes.
Supervisor / Management Responsibilities
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This role does not have direct reports; however, this role is expected to help drive activities as directed by the GPO lead and assist the GPO lead with business process related activities.
Position Accountability / Scope
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This role must be able to build consensus within the respective functional process area as well as across functional process areas when required. This includes influencing without direct authoring across towers, divisions, and geographies.
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This position must be viewed as a process leader supporting the GPO within the respective process thread including influencing multiple levels of the organization as applicable, including but not limited to General Managers, Finance Directors/Controllers, Supply Chain leaders, Order Management/Customer Service, Commercial leaders, Master Data organizations, procurement professionals and vertical leads, IT teams and leaders, etc.
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Requires interaction and collaboration across functions as new processes are designed and/or existing processes re-engineered including BSS, Internal/External Audit, SOX PMO, Legal, etc.
Required Qualifications
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7-10 years' experience in respective thread (i.e. Order Management/ Billing/ AR).
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Formal continuous improvement training (e.g., Lean, Six Sigma, Class A) is expected.
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Experience with benchmarking and/or facilitation of service level agreements.
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Ability to collaborate in a cross functional global team for problem solving/issue resolution.
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Program and/or project management experience.
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Must have business case development experience with adequate finance skills.
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Strong project planning skills with ability to facilitate activities across management level.
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Able to see the big picture, speculate and conceptualize outcomes and identify trends.
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Strong written, verbal and presentation skills.
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Excellent ability to listen and communicate across all levels of the organization, including to the most senior executive levels.
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Strong quantitative and analytical reasoning skills.
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Ability to influence others and move toward a common vision or goal.
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Proven leadership with effective negotiation, interpersonal and partnering skills.
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High degree of organizational and time management skills, with attention to detail.
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Team oriented, strong collaborator.
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Strong, effective decision-making skills.
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Excellent ability to handle multiple tasks under tight deadlines.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
