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Senior Conversation Designer, Seller Experience ID-22308

Job Description
We are looking for an experienced Senior Conversation Designer to join our Seller Experience team at Square. As a Senior Conversation Designer, you will be responsible for developing and optimizing conversational user interfaces and language models to create engaging and personalized experiences for Square’s sellers.To be successful in this role, you should have a deep understanding of natural language processing, chatbot design, and AI/ML. You should also be an excellent communicator with a creative, analytical, and collaborative mindset.If you’re passionate about creating meaningful conversations, we’d love to hear from you!

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Where is this job?
This job opening is listed as 100% remote
Job Qualifications
Strong Communication Skills

Excellent Knowledge Of Conversational User Interface Design

Experience With Designing For Customer Service

Experience With Design Tools Such As Figma Or Sketch

Knowledge Of Natural Language Processing (Nlp) Or Ai-Powered Technologies

Experience With Customer Service And Support

Familiarity With Scripting And Dialogue Trees

Ability To Create Detailed Customer Journey Maps

Required Skills
Product Development

Prototyping

Interaction design

A/B testing

Analytics

User flows

Copywriting

Content Writing

UX Research

User testing

Problem-Solving

UI Design

product strategy

Conversation Design

Seller Experience

Soft Skills
Communication

Time management

Interpersonal Skills

creativity

flexibility

Critical thinking

collaboration

Adaptability

Problem-Solving

Initiative

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