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Spanish Bilingual Outbound CSRs – Project-Based | Philippines ID-20814

Description

Peak Support is seeking Bilingual Customer Service Representatives for a high-volume outbound project to join our team in the Philippines.

Position Overview

We are seeking a dedicated and results-oriented Bilingual Customer Service Representatives to join our team. The successful candidates will have extensive experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets.

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Key Responsibilities
  • Make a high volume of outbound calls daily to prospective customers or clients.
  • Engage with prospects to introduce products, services, or campaigns effectively.
  • Handle objections and provide clear, compelling responses to generate interest and secure engagement.
  • Accurately document call outcomes, updates, and follow-ups in the CRM system.
  • Achieve or exceed daily, weekly, and monthly call and performance quotas.
  • Build rapport with prospects and clients to maintain a positive company image.
  • Collaborate with team members and managers to refine call strategies and improve effectiveness.
  • Continuously update knowledge of company products, services, and target audience.
  • Manage time efficiently to maintain consistent productivity throughout shifts.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

Qualifications:

  • Amenable to a project-based employment opportunity.
  • Proven experience in high-volume outbound calling, telemarketing, or sales.
  • Exceptional verbal communication and listening skills.
  • Strong ability to handle rejection while maintaining a positive and professional demeanor.
  • Proficiency in CRM systems and call-tracking software.
  • Self-motivated with the ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Ability to adapt to various customer profiles and adjust communication styles accordingly.

Preferred Qualifications

  • Previous experience in sales, lead generation, or customer service roles.
  • Familiarity with scripts and techniques for high-volume calling.
  • Knowledge of the industry related to the company’s products or services.
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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