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Specialty Testing Customer Service Support Rep-Work from home ID-20979

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

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Duties and Responsibilities:

  • Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers
  • Ability to research and communicate complex information in a clear/concise manner
  • Ability to navigate and work in multiple systems/websites simultaneously.
  • Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
  • Receive and process credit card payments over the phone, adhering to PCI compliance protocols
  • Initiate payment plans for patients for outstanding balances
  • Document telephone conversations clearly and accurately in the respective systems
  • Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
  • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
  • Assist with other duties as assigned

License/Certification/Education:

Recommended:

  • High school diploma required
  • Associate degree or higher is a plus
  • 1-3 years of applicable experience

Competencies:

  • Healthcare experience needed
  • Knowledge of professional medical billing and collection practices preferred
  • Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
  • Working knowledge of prior authorization, a plus
  • Experience with Laboratory Billing and Laboratory Information System (LIS) desired
  • XIFIN experience preferred
  • Medicare/Medicaid billing experience preferred
  • Knowledge of CPT and ICD10 codes highly preferred
  • Previous customer service experience handling high call volume preferred
  • Excellent verbal and written communication skills
  • Able to follow established program protocols and procedures
  • Computer proficiency - MS Windows, MS Office, and database experience
  • Must be organized and detail-oriented
  • Ability to review large amounts of data for accuracy
  • Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
  • Bilingual in English and Spanish highly desirable

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

  • Internet speed of at least 50 megabytes per secondNo satellite internet
  • Ability to connect equipment to router/modem with Ethernet cord
  • Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday

7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm EST

Pay Range: $15.50-$19.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

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