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Customer Service Representative - Work From Home ID-22804

Customer Service Representative - Call Center Agent

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.

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Sound like you? We want to speak with you!

What are the benefits?

  • Health, Dental, Vision
  • 401k Savings
  • Employee Advancement, Career Path Development
  • Promote from within
  • Weekly drawing (gift cards, electronics etc)
  • Paid Time Off for ALL employees, starts earning from day 1!
  • Casual environment
  • DailyPay Partner - get paid daily!

What Will I Be Doing?

  • Answering phones, emails, and live chat from customers
  • Professionally responding to customer inquiries
  • Identifying, escalating priority issues, and reporting to high-level management.
  • Following up on complicated customer interactions where required.
  • Recording details of customer interactions (proficiently and accurately)
  • Develop rapport with customers, with an upbeat and positive attitude
  • Offer solutions- not excuses

What qualities do I have?

  • Excellent customer service attitude.
  • Ability to engage and tailor interactions with each customer, making their experience exceptional
  • Friendly, confident, and a self-starter
  • Strong verbal and written communicator
  • Positive and quick troubleshooter

What qualifications do I need?

  • 1 year of customer service-related experience (preferred)
  • 1 year of call center (preferred)
  • Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)
  • Excellent grammar, punctuation, and spelling (required)

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...