Conduct and Compliance Manager, EU ID-18661
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
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We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
Dublin
⭐Our Risk and Compliance team
We are looking for an enthusiastic and experienced compliance professional to help build our 2nd Line of Defence (2LoD) conduct and compliance capabilities for Monzo in Europe. We want to bring our Monzo magic to the EU and redefine the way that people interact with money. You will be at the forefront of ensuring we grow and scale in a safe and compliant manner.
The Conduct & Compliance Manager will play a key role in ensuring the business achieves and maintains compliance with its regulatory requirements and that conduct risk management is embedded across the business. As part of the second line, this role will work closely with colleagues across the business including product, marketing, financial crime compliance and customer operations.
This role will work closely with the Director of Conduct & Compliance Risk and other members of the Conduct & Compliance Team to deliver a robust compliance culture of integrity and high ethical standards.
You’ll play a key role by…
- Support the roll out of Monzo EU’s Conduct Risk Management Framework, including in respect of vulnerable customers.
- Contribute to the development, review, and implementation of conduct and compliance related policies, procedures, and standards. Working with 1LoD colleagues to ensure they are understood and applied consistently within the first line.
- Contribute to the product design and governance process to ensure that the bank’s products deliver good customer outcomes and support our customers in meeting their financial objectives.
- Provide compliance review and sign-off with respect to advertising and marketing materials.
- Provide advice and oversight to teams 1LoD teams responsible for complaint handling and error management.
- Assist in the preparation of regular conduct and compliance reports and Management Information to senior management.
- Assist in the delivery of the Annual Compliance Assurance Plan, including undertaking assurance reviews in accordance with a defined methodology.
- Contribute to the ongoing horizon scanning and regulatory change management process.
- Assist in the drafting and delivery of appropriate conduct and compliance related training and awareness initiatives across all levels of Monzo EU.
We’d love to hear from you if…
- You have prior experience in holding conduct and/or compliance related roles within a fintech, other financial institution or regulatory body.
- You have detailed knowledge of conduct and consumer protection regulation and evolving trends in this space.
- You’ve got good working knowledge and understanding of the broad regulatory environment in Ireland and the EU.
- You’re a strong communicator
- You’re able to work collaboratively with various stakeholders across the Group.
- You’re passionate about financial technology and motivated by the opportunity to be at the forefront of banking transformation in Ireland and the EU.
Even better if:
- You have previously held a similar role with a financial services institution in Ireland or an equivalent jurisdiction.
- You have exposure to working in fintech.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!
