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Provider Customer Service Representative ID-18375

📋 Description

• Fully remote position within the eastern time zone • Training will be conducted virtually • Benefit & Eligibility training will be 9 weeks (No PTO) • Permanent Schedule: M-F 8.10am-4.40pm • Role involves customer-focused service and creating simplicity through effective communication • Must handle callers with courtesy and professionalism • Position connects members, providers, and hospitals

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🎯 Requirements

• Experience in a production environment • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred • Strong communication and problem-solving skills • Empathy towards customers’ needs and concerns • Strong computer navigation and typing skills • Ability to manage multiple tasks in a transaction / high volume-based environment

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility

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