SMB/FS Engagement Lead ID-11678
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
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We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: What you need to know about the role: BU Engagement Leads within the Technology PMO partner with business unit PMO leaders to maximize investments in their assigned space. Meet our team: The Engagement Lead of Small/Medium Business and Financial Services collaborates with Business Units, PMOs, CTO Operations, Finance, and Vendor Management teams to provide portfolio-level dependency management, investment performance analysis, resource alignment, and guidance through the demand management process.
Job Description:
Your way to impact:
- Strong organizational and planning skills, with attention to detail and a focus on results.
- Collaborative mindset, with the ability to work across boundaries and influence without direct authority.
- Proactive problem-solver with a commitment to continuous improvement and operational excellence.
- Strategic thinker capable of aligning portfolio activities with broader business objectives.
Your day-to-day:
Resource Management:
- Oversee resource allocation and capacity planning within the assigned value stream to ensure efficient use of personnel and financial resources.
- Collaborate with functional leaders and project managers to address resource constraints, balancing workload demands across the portfolio.
- Monitor and adjust resource utilization to align with shifting priorities and organizational goals.
Portfolio-Level Dependency Management:
- Provide comprehensive portfolio-level reporting, including status updates, risks/issues/blockers, dependencies, and quarterly delivery schedules.
- Develop and maintain standardized dashboards and reporting tools to support transparency and decision-making.
- Ensure timely escalation and resolution of critical risks and issues impacting portfolio performance.
Collaboration with Operations Teams:
- Partner with Operations teams to facilitate monthly Domain reporting, ensuring accuracy and consistency in performance metrics.
- Consolidate data and insights to provide a holistic view of portfolio performance and alignment with operational goals.
Demand Management and Prioritization:
- Guide stakeholders through the demand management process, ensuring alignment with organizational strategy and capacity.
- Facilitate the prioritization of projects within the portfolio based on strategic value, resource availability, and risk assessment.
- Drive decision-making processes to ensure project work aligns with portfolio goals and value stream objectives.
Financial and Vendor Management:
- Collaborate with Finance and Vendor Management teams to monitor and report on investment performance at the portfolio level.
- Ensure adherence to budgetary constraints and contractual obligations within the portfolio.
- Provide insights and recommendations on portfolio investment strategies to optimize returns and resource utilization.
What do you need to bring:
Education and Experience:
- Bachelor’s degree in Business Administration, Information Technology, or a related field (Master’s degree preferred).
- Minimum of 7 years of experience in program and/or portfolio management, with a focus on technology investments.
- Demonstrated experience in resource planning, demand management, and financial oversight within a technology environment.
Skills and Competencies:
- Advanced understanding of portfolio management principles, methodologies, and tools.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Proficiency in project and portfolio management software (e.g., Jira, Confluence, Excel, financial tracking software, etc.)
- Excellent communication and stakeholder management skills, with experience engaging cross-functional teams and senior leadership.
- Ability to identify and manage risks, dependencies, and resource constraints effectively.
- Proven ability to communicate effectively across the organization, from C-Suite to engineering & product teams.
- Background in the technology value stream assigned (IT/IS, Core Platforms, Data & Analytics, Corporate Functions)
Certifications (Preferred):
- Portfolio Management Professional (PfMP) or Project Management Professional (PMP).
- Agile certifications (e.g., SAFe, Scrum Master, or equivalent).
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $107300 to $259600
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
