SOC Analyst - Level 1 (C12) ID-11752
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Role:
The SOC Analyst - Level 1 is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks.
The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy. The SOC Analyst - Level 1 is part of the SOC Team. The team monitors, analyzes and responds to cyber threats on a 24x7 basis.
Responsibilities
- Identify significant IS threats and vulnerabilities
- Follow Pre-defined actions to handle BAU and High severity issues including escalating to other support groups
- Execute daily ad-hoc tasks or lead small projects as needed
- Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics
- Perform assessments and provide troubleshooting to help isolate technical issues based on a dynamic threat landscape
- Participate in ad-hoc conference calls as needed to manage quality assurance and documentation related tasks
- Identify areas for tuning use cases to enhance monitoring value
- Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities
- Function as part of the Security Incident Response Team with incident investigations and aid in technical risk assessments
- Coordinate with system development and infrastructure units to identify Information Security (IS) risks and the appropriate controls for development, day-to-day operation, and emerging technologies
- Monitor vulnerability assessments and ethical hacks, ensuring that issues are addressed for the applications that they support
- Identify and develop new and improved technical procedures and process control manuals
Qualifications
- 3+ years' hands-on experience working in a SOC environment as it relates to the technologies and functions provided below
- Experience with SIEM tools like LogRythm, ArcSight, SumoLogic, Splunk, etc.
- Experience with EDR tools like SentinelOne, CrowdStrike, Microsoft Defender for Endpoint, etc.
- Experience working with Email Threat Protection tools such as Proofpoint, Ironscales, Darktrace, etc.
- Experience with Sandbox analysis tools (e.g., Datadog or comparable tools)
- Experience with PCAP analysis tools to determine malicious traffic
- Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) and Application Layer Protocols (HTTP)
- Advanced understanding of various operating systems (Windows/UNIX), and web technologies focused on Internet security
- Knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware
- Knowledge of cutting-edge threats and technologies effecting Web Applications
- Knowledge of how Content Delivering Networks (CDN) work is a plus
- Understanding of or exposure to vulnerability assessment, penetration testing, or forensic analysis is a big plus
- Consistently demonstrates clear and concise written and verbal communication
- Proven influencing and relationship management skills
- Proven analytical skills
Education
- Bachelor's degree/University degree or equivalent experience
- Certifications from EC-Council, GIAC, (ISC) are preferred (e.g., CISSP, GCIA, CCNA)
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
