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Software Developer (Java) ID-20017

Overview

Connecting clients to markets – and talent to opportunity

 

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

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At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

 

Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Responsibilities

Job Purpose:

 

We are seeking an experienced and skilled Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment.

 

Primary duties will include:

 

Production Support & Incident Management:

  • Monitor and maintain production systems to ensure high availability and performance.
  • Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs.
  • Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence.
  • Providing advanced troubleshooting and resolution.Application Support for Payments Applications (Java/.NET, MongoDB, SQL, Azure Cloud):
  • Provide support for applications, troubleshooting technical issues, ensuring performance and availability.
  • Collaborate with development teams to address code-related issues and support application deployment.
  • Optimize application performance and conduct regular health checks to ensure system stability.

Cloud Technologies Support:

  • Work with cloud technologies (Azure) to ensure seamless integration, deployment, and management of production applications and databases.
  • Resolve cloud infrastructure issues.
  • Implement and manage cloud security measures to protect sensitive data and applications.

ITIL Process Adherence:

  • Ensure compliance with ITIL processes, particularly Incident Management and Problem Management, to ensure service continuity and minimize downtime.
  • Contribute to the implementation and improvement of ITIL best practices within the organization.

Documentation & Reporting:

  • Maintain accurate records of incidents, problems, changes, and resolutions.
  • Generate and analyze reports on service performance, identifying trends and opportunities for improvement.

Qualifications

To land this role you will need: 

  • Extensive experience in production support, with a focus on databases (MongoDB, SQL), Java/.NET applications, cloud technologies, and ITIL processes.
  • Databases: experience with MongoDB, SQL including queries, stored procedures, debugging of stored procedures.
  • Programming: knowledge of Java or .NET for supporting applications in production.
  • Cloud Technologies: Hands-on experience with any of the major cloud platforms (preferred is Azure) and cloud infrastructure management.
  • ITIL Concepts: Strong understanding of ITIL frameworks, with hands-on experience in Incident Management and Problem Management.
  • Familiarity with monitoring tools, logging, and incident tracking systems.
  • Proficiency in scripting languages (e.g., Python, PowerShell) for automation and system management.

 

What will make you stand out:

 

  • Create and maintain detailed technical documentation and knowledge base articles for support teams.
  • Participate in Change Management processes to assess and mitigate risks associated with production changes.
  • Monitor cloud resource usage and optimize costs through efficient resource management.
  • Assist in the design and implementation of new features and enhancements for payment applications.
  • Develop and implement automation scripts to streamline incident resolution and system monitoring.

 

Certifications (Good To Have):

  • Cloud certifications (Foundational or Intermediate).
  • ITIL certification (ITIL Foundation or higher).

 

Working environment: 

  • Hybrid 
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Common Interview Questions And Answers

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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8. HOW TO PRIORITIZE WORK?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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